Thought I'd share my experience of using BT Total Home Wifi. Firstly this has proved that actually the SuperHub 3 is not a bad router, it does the job to manage my home network .. what it is pants at is wifi.
Good news : Superhub and 200 speed are great and I am a happy customer for what I get.
The story .. I live in semi, 1950's brick built.... 5 bedroom and suffer from poor wifi!
I did have the original Virgin Media supplied homeplugs and all this marketing stuff on Intelligent Wifi makes me laugh .. it still uses homeplugs which duplicate my SSID and cause my iphone and mobile devices problems getting a reliable network as these keep trying to find the strongest signal but this conflicts and often causes problems getting either a good enough signal in the first place OR maintaining a signal.
I had a homeplug with Wifi in my living room and 50/50 if I could connect... and then number of times I had to restart...
And then .. VM wanted £3 per month to intelligently replace my homeplugs supplied by them! No thanks ... I wanted to purchase the solution and not increase my bills!
I did look at options like Asus Mesh routers which although provide rock steady reviews, and useful features like VPN option ... I read that BT Total doesn't act like a router (so no risky modem mode) and plugs into one of the Superhub 3 ports ...
I saw Amazon were selling 3 disks for £170 and comparing to Asus router which still need a "repeater" option I thought I'd take the plunge.
When these were delivered next day, I eagerly unplugged and downloaded the app.. I logged onto the Superhub and switched off the Wifi. After using the app to configure the first disk, I then went into the BT Total management and changed the SSID to my previous Wifi network name - as all my devices including CCTV cams already setup to my old SSID.
I followed the app instructions and installed the additional 2 disks spread as recommended around the house.
I unplugged the multiple homeplugs I have - including the wifi homeplug and have not looked back.. Excellent, fast, reliable wifi .. similar to how Superhub 3 could do it runs 2.4 & 5Ghz network on one SSID - but this actually works!!
I am a Virgin Media loyal customer - I believe in the brand and overall happy with the broadband service .. BUT Wifi and expecting customers to pay more monthly to get one repeater using homeplugs which don't work compared to MESH is daft.
For me MESH is the way to go - but here the hybrid of using good router + good MESH solution is the way to go... If anyone else having problems then seriously I'd consider this.
Re: Positive experience of using BT Total Home Wifi
Thank you, "forshawj", for sharing your experience. 🙂
After doing some research, I think I'm now going down the BT Whole Home option.
Personally, I'm really annoyed that I'm having to do this. For the money I pay to VM for their "service", I expect it to work and do what it's supposed to do. However, after many extremely frustrating encounters with VM customer service, it is very clear to me that they are not honest with their customers and will simply leave them to deal with their issues on these forums. They know we'll still pay for the service, because there is no real alternative for speed...yet!
I have no idea how it works in relation to companies obtaining high speed FO cable, but Virgin must be very well aware that they will lose a lot of customers if/when BT or Sky can obtain higher speeds. Simply by speaking with their "customer service" teams, it is enough to cause mass exodus!