No local area issues reported. Hub 3 and have reset that. and looked at network status. Seems to be loads of RS errors on channels 1-7. Anyone have any ideas if this is likely to be a local issue and I can check?
Your downstream SNR's are way to low and too many postRS errors on a few of the low number channels --- indicating noise on the line. Also there should be 24 channels - is 10 all you can see. Logs look "poor" too - someone else should comment on those. In any case you need a technician's visit to sort it out for you. Call into CS and get them to sort a visit for you. Or a VM person should pick this up on here in a day or two and sort you out
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Many Thanks Alessandro. Full download channels report is below. Had only posted the first 10 as the high number of RS errors there seemed the most likely cause of slow download speeds.
Got mixed responses from virgin. Ranged from. There are no local issues on the website.. to, oh yes it's a known local issue and will be fixed in a month. Then another person. No we have no local area issues.
I have asked for a Engineer visit which should be next week but wondered if anyone had any thoughts.