on 09-09-2021 18:09
I need help. I have an M600 connection but i am downloading at around 250Mbps on wireless or wired devices. My wired device are connecting to the hub at 1000Mbps and my WiFi is all 833Mbps.
Any ideas?
Here is the info from my router:
Answered! Go to Answer
on 27-10-2021 21:49
Thanks but empathy really doesn't help me.
3 months, same issue.
What really irks me is, even when I was told, the issue remained.
Then, 2 days later, oh we have the same problem.
What REALLY bothers me is that my SnR ratios are in tolerance so it can't really be that.....
on 09-09-2021 18:10
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 5.4 | 40.9 | QAM256 | 25 |
1 | 138750000 | 6.7 | 40.4 | QAM256 | 1 |
2 | 146750000 | 6.2 | 40.4 | QAM256 | 2 |
3 | 154750000 | 6.5 | 40.4 | QAM256 | 3 |
4 | 162750000 | 6.4 | 40.9 | QAM256 | 4 |
5 | 170750000 | 6 | 40.4 | QAM256 | 5 |
6 | 178750000 | 5.6 | 40.4 | QAM256 | 6 |
7 | 186750000 | 5.3 | 40.4 | QAM256 | 7 |
8 | 194750000 | 4.7 | 40.4 | QAM256 | 8 |
9 | 202750000 | 4.6 | 40.9 | QAM256 | 9 |
10 | 210750000 | 4.5 | 40.4 | QAM256 | 10 |
11 | 218750000 | 4.5 | 40.9 | QAM256 | 11 |
12 | 226750000 | 4.7 | 40.9 | QAM256 | 12 |
13 | 234750000 | 5 | 40.9 | QAM256 | 13 |
14 | 242750000 | 5.1 | 40.9 | QAM256 | 14 |
15 | 250750000 | 4.9 | 40.9 | QAM256 | 15 |
16 | 258750000 | 5 | 40.4 | QAM256 | 16 |
17 | 266750000 | 5.2 | 40.4 | QAM256 | 17 |
18 | 274750000 | 5.3 | 40.4 | QAM256 | 18 |
19 | 282750000 | 5.1 | 40.4 | QAM256 | 19 |
20 | 290750000 | 5.3 | 40.4 | QAM256 | 20 |
21 | 298750000 | 5.8 | 40.4 | QAM256 | 21 |
22 | 306750000 | 6.4 | 40.9 | QAM256 | 22 |
23 | 314750000 | 6.5 | 40.4 | QAM256 | 23 |
24 | 322750000 | 6.1 | 40.4 | QAM256 | 24 |
26 | 338750000 | 5.3 | 40.9 | QAM256 | 26 |
27 | 346750000 | 5 | 40.4 | QAM256 | 27 |
28 | 354750000 | 5 | 40.4 | QAM256 | 28 |
29 | 362750000 | 5.2 | 40.9 | QAM256 | 29 |
30 | 370750000 | 5.3 | 40.4 | QAM256 | 30 |
31 | 378750000 | 5.3 | 40.4 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.946209 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 1576 | 0 |
4 | Locked | 40.946209 | 516 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.946209 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.946209 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 12834 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.946209 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
33 | 94 | 4K | 1840 | QAM4096 | 424 |
33 | Locked | 42 | 3.6 | 1271208497 | 11311 |
on 09-09-2021 18:11
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 47.8 | 5120 KSym/sec | 32QAM | 9 |
2 | 39400000 | 47.8 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 48 | 5120 KSym/sec | 64QAM | 3 |
4 | 25800000 | 48 | 5120 KSym/sec | 64QAM | 10 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 4 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 09-09-2021 20:19
on 09-09-2021 22:08
Thanks!
on 13-09-2021 11:21
Hi dan_the_dude,
Thanks for your post and welcome to the Forums. It's great having you in the Community although I am sorry to hear you are having some issues with your broadband.
Taking a look at your account, I can see there is an open area fault affecting you currently. These are the details:
I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know.
Thanks,
on 15-09-2021 11:32
Thanks for the info.
However, I'm still having the same issue.
To be honest, I don't think it's a network issue I think its an issue with the router.
According to Samknows, my connection to the internet is 585Mbps. However, no matter what I try, WiFi or ethernet, I am unable to break 200Mbps on ANY device.
150 tech support tell me it's due to the issues in my area and refuse to see beyond that as the reason.
It's getting very frustrating now.
on 16-09-2021 17:11
I'm at my Whits end with this.
Im convinced that the issue isn't the outage it's the router.
I've had it independently checked and can confirm that for some reason, the router throughput is capping out at around 250Mbps.
However, when a I talk to tech support they refuse to send me a new one, saying they can't because there's an outage in the area.
Also, according to Samknows realspeed I'm getting 585Mbps to the modem and a max of 200Mbps to *any* connected device.
Tech support makes no sense, they read from a script.
To make matters worse, I've been told that the local issue will now be resolved on the 28th.
Makes me wonder why I paid for a 600Mbps service.
on 20-09-2021 09:50
Sorry to hear of the ongoing connection issue with your broadband, dan_the_dude. Because there is SNR issue on the line this will be what the Faults Team will work on first to resolve your connection.
Cheers,
Corey C
on 20-09-2021 10:38
@corey_c I don't get it, the SNR all look consistent and good!?
Also, I'm surprised Virgin have closed my complaint without actually addressing and of my issues...