Menu
Reply
fifi27
  • 7
  • 0
  • 0
Tuning in
162 Views
Message 1 of 4
Flag for a moderator

Poor service from call centre and no one able to help

So over 3 days we have spent over 5 hours on calls with VM - on hold and returned to the beginning constantly.

Now transpires on the latest call that the formal complaint was not logged last week.  So far the only compensation being offered, for all of this is £5,despite not having adequate broadband or on demand service for weeks!  Absolutely shocking. 

0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 208
  • 384
Super solver
154 Views
Message 2 of 4
Flag for a moderator

Re: Poor service from call centre and no one able to help

https://www.virginmedia.com/shop/contactus/make-a-complaint



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply
fifi27
  • 7
  • 0
  • 0
Tuning in
129 Views
Message 3 of 4
Flag for a moderator

Re: Poor service from call centre and no one able to help

Thanks - it appears that they have opened, reviewed and closed our complaint already, so we can now take it to CISAs if we want to!

0 Kudos
Reply
gary_dexter
  • 29.67K
  • 1.82K
  • 3.92K
Alessandro Volta
121 Views
Message 4 of 4
Flag for a moderator

Re: Poor service from call centre and no one able to help

£5 may be reasonable depending on what the actual issue is/was. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply