Our router was positioned in a corner at the very back of our house. WiFi strength is very poor at the front of the house. How can I resolve this? Is it possible to bois the signal in some way or do I have to have the router moved?
Have VM move your router (for which you will be charged). Move it yourself (using a longer cable to connect to box). Put the router into modem mode and link it via ethernet cable to a second router placed in a location of your choice. Install signal booster(s).
Is this a recent install? If so you should be able to convince VM that it wasn't sited where you wanted it. Is that correct - or did you want it there and it turned out to be a poor location?
If not there will be a £99 call out charge to move it. with no guarantee that it will solve a wifi issue.
I would say that the £99 would be better spent getting your own Router + wireless access points or a Mesh system (for example TP-Link Deco M4 [£99] - or £150 for the M5 for larger properties) that should give good whole home wifi coverage.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.