on 02-08-2022 20:38
Hi All, for the last couple of weeks, since maintenance was done in our area , and also since VOIP was turned on we have had intermittent and frequent problems with latency and the inability to even use teams or webex on my laptop and PS5s. Download speeds are varying between 90 and 500mbs and uploads although 30-40mbs the PS5s never go over 8mbs. We have tried hard wiring into the hub4 and get the same results.
My hub network settings are below.
I tried a BQM for 2 days which had pings if around 10-30mS and alot of spikes as expected.
Can someone from virgin please contact me, as the status tests are not showing any issues. But this does seem to be a coincidence. Download and upload are not the only things required foe good Internet
on 09-09-2022 08:39
Hey Mercman123, thank you for reaching out and I am sorry to hear you are having some connection issues.
I have taken a look on our side and I would like to run some further tests with you via a PM.
Please can you look out for the purple envelope. Thanks
Matt - Forum Team
New around here?