Virgin Media Community

[Ryan12345]

Hello

I upgraded to a hub 3 about 2 weeks ago, and since then my internet has been extremely poor. Upload and download speeds both below 1mbps on both WiFi and wired connections.

When I reboot the hub the speeds temporarily improve for literally 1 minute before falling again.

The technical team told me there was an issue in the area, but that had been resolved today. Nothing has improved for me.

Any help would be appreciated

[gary_dexter]

What is the service status page showing?

[Ryan12345]

The service status page shows no known issues

[Emma_C]

Hi Ryan12345, 

Thanks for your post and welcome to our community. 

Very sorry for the issues you've been having and the delay in getting back in touch, 

I've had a look into the back end of things from here and can see you've since spoken to the team to get this sorted, please do pop back if you need anything else. 

[Ryan12345]

Hi Emma,

The teams solution was to send me a new router, which they said I'd receive today, but I've yet to even receive a confirmation email confirming the new router. Can you provide me with an update on this?

Thanks