Am at university with virgin in our shared house, and the connection is perfect. 0 downtime, 350+ mbps.
I go to my parents house and the connection is inconsistent at best. I told them I’d look in to it because it is terrible.
I tested by playing League of Legends where my ping sat at 40ms, this is fine. However at least once every 1-2 minutes my ping would spike to at least 1000, sometimes reaching even as high as 13000 and completely disconnecting from the game.
The connection has always been bad but it just seems to be getting worse.
Is there a way we can fix it or do I just get them to switch to BT? Because my younger brother is fortnite obsessed and can’t get through a game with at least a few heavy spikes.
I even tried playing League around 1am last night when I was the only person awake, and even then, the ping was crazy. So bandwidth isn’t the problem. And we’re on the same broadband plan, vivid 350 I think, and at uni there’s usually 4 of us playing multiplayer games with no problem at all.
So again, is there anyway to fix this or do I just get them to cancel and switch to BT? Because the speed virgin claims to have so much more of doesn’t matter if the internet is never bludy working.
The speed is great, wireless signal reaching around 50mbps across the house. It's the ping that is the problem. The entire network connectivity will drop. Before you may ask, I have tried this using Wired and the same results occur. I've also tried resetting the router and removing all connected devices. The same problem persists.
Got a t3 timeout afterwards that went to the weird, common 1970 reset date. (Does anyone know why everything that resets goes back to this date?) But anyway, although it said t3 timeout there, I have no t3 timeouts showing. https://gyazo.com/7fee13715bd99ac6d582d11bd26904da
Not really sure if this is relevant, but I tried to ping local, and even still I was receiving spikes? Could this be communication in and outgoing from the physical router is faulty? Or am I just being stupid and not understanding how this stuff works? But then it's spiking at different rates and there was complete loss where the line was red.