Menu
Reply
  • 6
  • 0
  • 0
Ayden
Joining in
301 Views
Message 1 of 9
Flag for a moderator

Poor internet connection

Am at university with virgin in our shared house, and the connection is perfect. 0 downtime, 350+ mbps.

I go to my parents house and the connection is inconsistent at best. I told them I’d look in to it because it is terrible.

I tested by playing League of Legends where my ping sat at 40ms, this is fine. However at least once every 1-2 minutes my ping would spike to at least 1000, sometimes reaching even as high as 13000 and completely disconnecting from the game.

The connection has always been bad but it just seems to be getting worse.

Is there a way we can fix it or do I just get them to switch to BT? Because my younger brother is fortnite obsessed and can’t get through a game with at least a few heavy spikes.

I even tried playing League around 1am last night when I was the only person awake, and even then, the ping was crazy. So bandwidth isn’t the problem. And we’re on the same broadband plan, vivid 350 I think, and at uni there’s usually 4 of us playing multiplayer games with no problem at all.

So again, is there anyway to fix this or do I just get them to cancel and switch to BT? Because the speed virgin claims to have so much more of doesn’t matter if the internet is never bludy working.

Thanks,

Ayden.

0 Kudos
Reply
  • 6K
  • 460
  • 1K
Tudor
Hero
288 Views
Message 2 of 9
Flag for a moderator

Re: Poor internet connection

Need to look at your circuit.. Go into the hub on 192.168.0.1 and post your up/down stream stats and network log. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
  • 6
  • 0
  • 0
Ayden
Joining in
279 Views
Message 3 of 9
Flag for a moderator

Re: Poor internet connection

Hi there,
Thanks for your reply.
Here is the information you requested.

Downstream:
https://gyazo.com/1715d15fc9654963416aa40b216bbafd
https://gyazo.com/4ab0ee2aeaf75255bd088ad18e4e0808

Upstream:
https://gyazo.com/b67ab6d70743e261807e97f23c35eb26

Network Log:
https://gyazo.com/9000309af71ec1a61dd7aeecd93a5eb2

I also ran a ping test for a short while and here was the result:
https://gyazo.com/4923f50c0d6009375cd0d309bb5744b8

The speed is great, wireless signal reaching around 50mbps across the house.
It's the ping that is the problem. The entire network connectivity will drop.
Before you may ask, I have tried this using Wired and the same results occur. I've also tried resetting the router and removing all connected devices. The same problem persists.

Kind regards,
Ayden.

0 Kudos
Reply
  • 2.47K
  • 231
  • 616
DaveM
Problem sorter
269 Views
Message 4 of 9
Flag for a moderator

Re: Poor internet connection

Could be a problem with the upstream. Reset the hub and see if the T3 errors come back.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
0 Kudos
Reply
  • 6
  • 0
  • 0
Ayden
Joining in
264 Views
Message 5 of 9
Flag for a moderator

Re: Poor internet connection

Gone through multiple resets through the Hub3’s life and the ping problem persists. However will reset as soon as everyone is off.

How long should I expect to wait for errors to return?

Will repost upstream shortly after resetting.

Thanks,

Ayden.

0 Kudos
Reply
  • 6
  • 0
  • 0
Ayden
Joining in
261 Views
Message 6 of 9
Flag for a moderator

Re: Poor internet connection

Reset to Factory Default:
https://gyazo.com/bbe941e34b00f2d113b691f5c71b3f5f

Got a t3 timeout afterwards that went to the weird, common 1970 reset date. (Does anyone know why everything that resets goes back to this date?)
But anyway, although it said t3 timeout there, I have no t3 timeouts showing.
https://gyazo.com/7fee13715bd99ac6d582d11bd26904da

0 Kudos
Reply
  • 2.47K
  • 231
  • 616
DaveM
Problem sorter
254 Views
Message 7 of 9
Flag for a moderator

Re: Poor internet connection

If there was a current problem they'd come back pretty quick.

Keep an eye on it and see how it goes.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
0 Kudos
Reply
  • 6
  • 0
  • 0
Ayden
Joining in
232 Views
Message 8 of 9
Flag for a moderator

Re: Poor internet connection

Not really sure if this is relevant, but I tried to ping local, and even still I was receiving spikes? Could this be communication in and outgoing from the physical router is faulty? Or am I just being stupid and not understanding how this stuff works? But then it's spiking at different rates and there was complete loss where the line was red.

https://gyazo.com/0c0a458d94b45a9a43cfa4b54213b50f

0 Kudos
Reply
  • 11.7K
  • 347
  • 678
Forum Team (Retired) Samantha_L
Forum Team (Retired)
157 Views
Message 9 of 9
Flag for a moderator

Re: Poor internet connection

Hi Ayden,

 

Thanks for posting on the community.

 

Sorry to read you are experiencing an issue with the broadband connection at your parents house.

 

I can certainly take a look at their connection for any issues. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply