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Poor connection no Wi-Fi pod

LISA-MARIE_
Joining in

on ‎30-01-2023 22:17

I scanned my home using the Virgin connect app because the signal in my living room and kitchen is nonexistent it says my signal is poor but won’t let me order a Wi-Fi pod.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

‎31-01-2023 11:32 - edited ‎31-01-2023 11:33

Hi @LISA-MARIE_ 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

A member of the Forum Team may pick this up for you in a day or two.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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LISA-MARIE_
Joining in
In response to newapollo

on ‎31-01-2023 15:38

Thank you i will try this 

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Paul_DN
Forum Team
Forum Team
In response to LISA-MARIE_

on ‎02-02-2023 19:25

Hi LISA-MARIE_,

Thank you for reaching out to us in our community and welcome, sorry to see you have poor WiFi in some parts of your property and haven't been able to order our Pods for our WiFi Max, have you tried running our Connect App on a different device, you can find some further support around the App here ?

Regards

Paul.

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