on 13-04-2022 12:11
Recently moved to solihull and have been experiencing the worst wifi despite the fact that the package is supposed to be one of the best.
Are there any others who suffer with poor quality around streetsbrook Road, woodlea way, woodlea Drive, aslawn crescent etc and any outcome of raising it with virgin?
Are there any better networks in this area?
on 13-04-2022 15:43
on 13-04-2022 17:30
Hi John
Thanks for your note.
I am using v3 hub.
The issues include dropouts so wfh I get disconnected during meetings, buffering takes an awful long time to load documents and youtube videos are no fun to watch and it's intermittent.
I use Ethernet cable which helps but doesn't resolve the issue.
On the app it always says that there are no issues so it's kind of useless. I have tried the automated number and sometimes it says there are serious issues but when talk to customer services they completely negate it.
So what I wanted to establish being new in the area is if these are old problems and coverage is generally poor?
Regards, Sami
on 16-04-2022 13:19
Hi Qsami,
Thank you for your post and welcome to the forums 🙂
I am so sorry to hear you are having issues with your service, I can see from our systems that you are affected by an SNR outage, the fix date for this is 26 APR 2022 09:00
Zoie
on 16-04-2022 13:25
Hi Zoie,
Thanks for your note.
Sorry but I have been having these comments since I moved here but the situation hasn't improved. And I don't believe that it would get better now.
Every time I call virgin, firstly they simply refuse to admit that there is any issue and later say the same thing as you have mentioned. I have bee promised numerous times but unfortunately nothing has changed.
on 18-04-2022 13:33
Hi @qsami,
I do apologise for the inconvenience that this fault is undoubtedly causing for you.
As my colleague has advised, we're aware of and are working on resolving the issue ASAP, with a current estimated fix date/time of approximately 9:00am on April 26th.
Thanks,
on 26-04-2022 13:40
Hi Zach
Do you have any update on the issue as the service is still poor with intermittent access and poor broadband speed.
Appreciate an update if/ when this issue which is been around for nearly 4 months is going to be resolved.
Thanks
on 27-04-2022 15:51
As expected, another promise of delivering the fix wasn't honoured by Virgin however the increase in monthly cost wasn't delayed which is absolutely unproportional to the service being provided.
Appreciate if I can have some help as it is becoming increasingly difficult and embarrassing to work from home.
on 27-04-2022 15:59
on 28-04-2022 00:46
SNR issues are extremely difficult to trace, mostly not VM fault, often cause by users using bad non-VM cables or unterminated connections allowing noise ingress into the system. That’s the reason they can take a long time to fix.