We have upgraded twice and now have the 200mbps package. We only have a small two bed house, yet if my daughters in her bedroom and trying to watch YouTube it continuously stops to buff. If she tries to FaceTime it constantly comes up ‘poor connection’. I’ve ran the wifi test. It shows as poor signal. I then ran the optimisation and still showed as poor signal. Is there anything else I can do? I’ve tried to ring Virgin multiple times but the phone system goes round in circles!
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
As per the app screenshot you have posted, you will more than likely benefit from installing a booster or a WiFi pod. WiFi is influenced by the environment so different environments can affect the signal.
We do offer WiFi pods but these cost £5 per month. You can either order one of these through us or you can purchase one yourself instead.
These links will also help to optimise the settings so they are working as best as they can.