on 12-07-2021 19:05
Hi,
I have been told to come here and state my problems after troubleshooting with virgin all day with no resolution.
Im currently working from home as I guess many people are, the wifi in my house is terrible, unless you are in the room where the router is located you will not be able to use it. It’s the same hub 3 that we got three years ago when choosing virgin as our supplier.
Around the house it’s easier to just have wifi off on the phone as it just refuses to work even when showing a full signal. Found myself pinhole rebooting every two days just to get a bit of signal from it.
I would appreciate any help on this matter as it’s not far from going into modem mode and me having to reach into my own pocket (even though I pay for a service) to get a router that will actually supply me a connection around my home.
Chris
Answered! Go to Answer
on 12-07-2021 19:55
on 12-07-2021 19:13
on 12-07-2021 19:22
I have thought about separating the bands, what items should I be looking to run on 2.4 and 5? I know some are more suited to one than the other.
I’m on the 200 package so the booster pods would not apply to me but I have seen versions of this from other companies that may be worth looking at in the long run perhaps.
In the room with the router I get great signal and performance but step 15ft from that and it’s basically no signal at all.
12-07-2021 19:34 - edited 12-07-2021 19:36
The combined SSID should work just fine - it is used in many other wireless routers/Mesh systems etc, however it does seem to cause some problems for some devices that don't seem to "switch" seamlessly between them.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one (like old printers, doorbells, cameras, CH controllers etc)
So as a rule of thumb 5GHz is always the best one to connect to assuming your device can do that as there will be less interference than in the overused older 2.4 one.
Also as an example, my Macbook Air and iPhone7 both get 220mbps on my Vivid200 wifi connection (and 220 on ethernet of course). However, on wifi, they only get that when I put them onto the 5GHz network. Sat in the same spot if I then flick them over to the 2.4GHz network, they max out at 70-80mbps (others on here get even lower [<50] on their set ups) - it's just the limitations of the technology!
My 2 bands are always separated and as my devices are all Apple they do the seamless switching for themselves - i.e. if I go outside to an area where the 5GHz drops out they just switch to the 2.4 one without any glitches.
on 12-07-2021 19:47
Interesting to know, I may look at separating these tonight and see if that fixes my issues, all phones in the household are iDevices so I will make sure the they are prioritised to join the 5Ghz channel. I will have to find a method to scan the SSID so I can choose the best bands to join.
Only issue with altering all this is as you say having to log everything back in again, I have doorbell, camera system and other items in the house that will all need to be reconfigured.
on 12-07-2021 19:55
on 12-07-2021 20:06
Hi Pugzillah,
Welcome to our community and thanks for posting. Really sorry to hear that you're having issues with our Wi-Fi services, and that our agents have not provided your with the support you require.
As our valued member @jbrennand has already given some amazing advice, we would suggest giving that a go and see how you get on.
Let us know if you have any further issues.