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Message 31 of 37
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Re: Poor Service

Hi dawild1968,

 

I'll send you a Private Message asking for more details, please reply to it so I can take a look at your details.

 

Thanks,

 

Lisa

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dawild1968
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Message 32 of 37
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Re: Poor Service

So, I had three days of unaffected services and last night had outages and performance issues.

VM Cap 11.PNG

 

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Message 33 of 37
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Re: Poor Service

Morning dawild1968, 

 

Sorry to hear of the downtime. 

 

How have things been with your services since Friday?

 

Alex_Rm

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dawild1968
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Message 34 of 37
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Re: Poor Service

I have had a couple of short outages and several periods of increased latency. 

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Message 35 of 37
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Re: Poor Service

Hi dawild1968,

 

Thank you for coming back to us, I am sorry to hear you have been experiencing issues with you internet service.

 

Are you still experiencing the same issues?

 

 have you checked our outage checker for any known issues and estimated fix times in your area? here .

 

If there isn't any issues showing on our outage checker for your area there may be an issue with your individual connection. You can contact our faults team on 0345 454 1111 option 1 then option 3  they are available Monday – Friday 8am-8pm Saturday - Sunday 9am-6pm   so we can do a full diagnostic check and arrange an engineer visit if required.

 

they are available   Monday – Friday 8am-8pm and Saturday - Sunday 9am-6pm.

 

Kind regards

 

Paul

 

  

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dawild1968
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Message 36 of 37
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Re: Poor Service

This is an ongoing issue and does not seem to have been resolved, even though the status pages don't show any issue.

VM Capture 20190829.PNGVM Capture 20190828.PNGVM Capture 20190827.PNG

 

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Message 37 of 37
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Re: Poor Service

I would like to take a look into your account further to see what could be causing these issues. Please respond to my private message that I will send over in a few moments, so that we can get this looked into further.

 

Regards

Steven_L

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