Thank you for coming back to us, I am sorry to hear you have been experiencing issues with you internet service.
Are you still experiencing the same issues?
have you checked our outage checker for any known issues and estimated fix times in your area? here .
If there isn't any issues showing on our outage checker for your area there may be an issue with your individual connection. You can contact our faults team on 0345 454 1111 option 1 then option 3 they are available Monday – Friday 8am-8pm Saturday - Sunday 9am-6pm so we can do a full diagnostic check and arrange an engineer visit if required.
they are available Monday – Friday 8am-8pm and Saturday - Sunday 9am-6pm.
I would like to take a look into your account further to see what could be causing these issues. Please respond to my private message that I will send over in a few moments, so that we can get this looked into further.