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dawild1968
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Message 21 of 37
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Re: Poor Service

It's getting worse it seems. I guess I'll wait to see what happens after Friday, July 26th.

VM Cap 3.PNGVM Cap 4.PNG

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Message 22 of 37
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Re: Poor Service

Hi Darren,

 

we are sorry to hear you are still experiencing issues. As for the service status page, if it does not show a fault it can mean it is not effecting a wide enough range of customers.

 

Many thanks,

 

Louis

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dawild1968
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Message 23 of 37
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Re: Poor Service

Even thought when I've called VM the first thing I get is a message to say "we are sorry about the ongoing issue affecting the OL2 region", that sounds like a lot of people. 

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Message 24 of 37
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Re: Poor Service

Hi Darren, 

 

Yes this can sometimes be the case. It can prove to be easier to add an automated message rather than altering our website.

 

Many thanks,

 

Louis

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dawild1968
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Message 25 of 37
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Re: Poor Service

So, Friday 26th, 15:30 has come and gone and the "fix" has made things worse. This is my service over the last three days.VM Cap 8.PNGVM Cap 6.PNG

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dawild1968
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Message 26 of 37
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Re: Poor Service

Another outage today 12 VM Cap 9.PNGpm

 

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Message 27 of 37
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Re: Poor Service

Hi dawild1968,

 

Sorry to hear about your ongoing issues with your broadband.

 

Using the information on the forum, I can see that there is an SNR outage with an estimated fix time of 6pm today.

 

W're sorry for the inconvenience caused by this and let us know whether you still have issues after the estimated fix time.

 

Thanks,

 

Lisa

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dawild1968
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Message 28 of 37
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Re: Poor Service

Will this fix the problems I have had fir the last 6 months?

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Message 29 of 37
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Re: Poor Service

Whilst we hope it will, we cannot guarantee this. 

 

Please let us know whether you still experience issues after the outage is fixed as we can run individual diagnostics for you.

 

Regards,

 

lisa

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dawild1968
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Message 30 of 37
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Re: Poor Service

Hi,

I have had 4 outages this morning, so the issue has not been resolved.

VM Cap 10.PNG

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