on 22-07-2021 23:34
My connection is routinely plagued with latency issues. the connection is basically unplayable at this point from a gaming point of view. I will get kicked or see so much packet loss it is impossible to play. I am just trying to get a fix for this issue or be released from my contract as performance is below par routinely. Any help appreciated. Please see BQM reading below.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/bf21ef7850890ff49f694cc667bf8c56758e8c56
Router Logs:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -1.7 | 38 | 256 qam | 9 |
2 | 211000000 | -1.7 | 38 | 256 qam | 10 |
3 | 219000000 | -1.7 | 38 | 256 qam | 11 |
4 | 227000000 | -1.7 | 40 | 256 qam | 12 |
5 | 235000000 | -1.7 | 38 | 256 qam | 13 |
6 | 243000000 | -1.7 | 38 | 256 qam | 14 |
7 | 251000000 | -1.9 | 38 | 256 qam | 15 |
8 | 259000000 | -2.2 | 38 | 256 qam | 16 |
9 | 267000000 | -2.2 | 38 | 256 qam | 17 |
10 | 275000000 | -2.2 | 38 | 256 qam | 18 |
11 | 283000000 | -2 | 38 | 256 qam | 19 |
12 | 291000000 | -1.7 | 38 | 256 qam | 20 |
13 | 299000000 | -1.7 | 38 | 256 qam | 21 |
14 | 307000000 | -2 | 40 | 256 qam | 22 |
15 | 315000000 | -2 | 38 | 256 qam | 23 |
16 | 323000000 | -1.9 | 38 | 256 qam | 24 |
17 | 331000000 | -1.7 | 38 | 256 qam | 25 |
18 | 371000000 | -2 | 40 | 256 qam | 26 |
19 | 379000000 | -2 | 38 | 256 qam | 27 |
20 | 387000000 | -2.2 | 40 | 256 qam | 28 |
21 | 395000000 | -2.4 | 40 | 256 qam | 29 |
22 | 403000000 | -2.4 | 40 | 256 qam | 30 |
23 | 411000000 | -2.2 | 40 | 256 qam | 31 |
24 | 419000000 | -1.9 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 4 | 0 |
2 | Locked | 38.6 | 5 | 0 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 38.9 | 10 | 0 |
6 | Locked | 38.9 | 7 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 38.9 | 6 | 0 |
9 | Locked | 38.9 | 5 | 0 |
10 | Locked | 38.9 | 5 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 40.3 | 19 | 0 |
15 | Locked | 38.9 | 21 | 0 |
16 | Locked | 38.9 | 5 | 0 |
17 | Locked | 38.9 | 0 | 0 |
18 | Locked | 40.3 | 2 | 0 |
19 | Locked | 38.9 | 5 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.9 | 5 | 0 |
24 | Locked | 40.3 | 4 | 0 |
on 22-07-2021 23:34
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 43.3 | 5120 | 64 qam | 6 |
2 | 46200005 | 42.3 | 5120 | 64 qam | 8 |
3 | 53699869 | 42.8 | 5120 | 64 qam | 7 |
4 | 39400000 | 42 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-07-2021 23:35
Network Log
Time Priority Description
01/01/1970 00:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 11:07:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 20:06:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 00:12:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/07/2021 15:42:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/07/2021 12:12:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 17:44:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 00:12:5 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 14:37:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 00:12:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 02:16:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 20:50:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 20:13:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 09:15:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 08:13:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/06/2021 14:42:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/06/2021 20:13:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/06/2021 02:00:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/06/2021 02:00:55 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-07-2021 07:36
on 25-07-2021 15:53
Hi @cb1992,
Many thanks for your recent post and welcome to the forums! Sorry to hear that you have been having these latency issues particularly when gaming.
I've managed to locate your account using the details you've registered to the forums with and have run some further checks - everything is looking good from our end. There are currently no area faults, SNR issues and your down/upstream levels are all within spec.
How are things when you aren't gaming? Also, which console are you using and how is everything connected?
Let us know if you're still in need of further assistance.
Kind regards,
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