Hi @Jamiefors
Sorry to hear that your WiFi pods have not been ordered for you. Before we are able to order pods for you we'll need to run through some diagnostics.
Do you have any issues with your devices connected to a wired connection at all?
What connection issues are you experiencing? Is it just that the speeds are slow or is the service intermittent at all?
Upon checking the systems at our side. We’ve detected high levels of wireless interference within the customer's home which is affecting wireless performance.
Wireless interference can be caused by the signals coming from other routers or any electrical devices in close proximity. This interference can affect the speed & stability of the wireless signal.
The detected wireless interference in your home will have a negative impact on your overall wireless performance. Wherever possible it is always advised to plug in your devices with an ethernet cable.
Desktop PCs, laptops and games consoles would benefit from an ethernet cable connection where possible.
For devices that are used some distance away from the Hub, powerline adaptors may help resolve the wireless issues to these devices.
What else can be done to fix a wireless interference issue?
- There are potential changes to the home environment which can improve wireless performance
- Using the wireless default settings & not splitting SSIDs
- Making sure the correct wireless channel/band is in use
- Using a cabled connection where possible
The Hub's location could be causing the interference problem – check that it is:
- Out in the open
- Next to the TV not behind it
- Away from large bodies of water (e.g. fish tanks)
- Away from baby monitors and cordless phones
- Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
Here to help 🙂
Virgin Media Forums Agent
Carley
