on 18-11-2022 17:26
Set up two pods okay but third just won't connect. Have tried all the usual (turning off everything else, restarting hub and pod, calling virgin who've sent the "start" signal twice) but no luck.
Struggling to get through on support so thought I'd try here. Is it just a dodgy pod?
Thanks in advance!
on 21-11-2022 09:21
Hi drla,
Thanks for your post and welcome back to the community.
Can I ask regarding the Pod, when was it delivered?
Also is the light still flashing on it?
Regards,
on 22-11-2022 20:49
Hi Kain,
about a week ago now - I've been trying everything I can think of to get it working since. Yes still flashing.
Cheers
Luke
on 25-11-2022 10:10
Hey drla, thank you for letting me know this.
Okay I would like to run some tests on this, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 30-11-2022 21:46
Thanks Matthew, nothing in the purple envelopes yet unless I'm looking in wrong place?
Cheers,
Luke
on 01-12-2022 12:57
Hi @drla thanks or your post - I do apologise for this.
I can see Matthew is now communicating with you via PM, hopefully he can get this sorted for you!
Many thanks