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Pod keeps flashing

RS6avant
On our wavelength

on ‎03-11-2022 09:40

Hi 

Can someone please help without me needing to phone.  I’ve had my Pod for 2 days and it is still flashing white. I’ve tried it in a couple of different locations but it’s still doesn’t work.  Thanks Peter. 

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎03-11-2022 15:25

See if it has been activated correctly on your account.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers/MAC addresses off the barcode stickers and also your account number

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎05-11-2022 16:06

Hi RS6avant,

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the issues with the Pods, we will do all we can to help. 

I have taken a look from my side and can see you have spoke with the team to complete the installation.

With this being the case, can you please confirm if the issue is now resolved? 

If not, do please let us know and we will be happy to assist further.

Thanks, 

 

Nat
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RS6avant
On our wavelength
In response to Natalie_L

on ‎06-11-2022 16:31

Hi,

Unfortunately it is still a flashing white light. 

Thanks

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