Plugged in Hub 4 a couple of days early, no internet?

[Ripp]

I unplugged my Hub 3 today and plugged in my Hub 4 as I've upgraded my broadband to 1 Gig but there is no internet. The hub status reports 'Internet (no DS detected).

Is this because my new package does not start for another few days? 

I thought that I might be able to plug the new hub in early and the internet would work fine using my existing package. My internet was working just fine on my Hub 3 so my service is obviously still live. 

Or is there some issue with the hub? The box they sent it in was quite tatty and the whole thing just had a feeling of 'second hand' when I opened it. 

[Ripp]

Now it's also telling me my hub settings password is incorrect so won't let me log on to it. I have photo of the settings password from the underside of the router so I know it's correct. I've tried the pin hole reset and it's still saying password incorrect?!

[Ripp · Accepted solution]

Nevermind, it's working now, don't know how or why but it is. 

[Kath_F]

Hi Ripp, 

Thanks for your post and welcome back to the Community. 

We're sorry to hear you were having an issue with your Hub but are glad things are resolved now. 

If you have any further issues, please pop back and let us know so we can help further. 

Thanks,