Virgin Media Community

[Hobsie76]

Please find the link to the broadband monitor for today.  My connection has dropped in and out all day - I do not use Ethernet connection which I know will make it a little more reliable however surely it should be better than this? Any help or suggestions would be great

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/f67980259e97c69e198c9e9f4d3e3a93eb95ad41-14-01-2021">My Broadband Ping</a>

[Anonymous · Accepted solution]

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@Hobsie76 wrote:

Please find the link to the broadband monitor for today.  My connection has dropped in and out all day - I do not use Ethernet connection which I know will make it a little more reliable however surely it should be better than this? Any help or suggestions would be great

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/f67980259e97c69e198c9e9f4d3e3a93eb95ad41-14-01-2021">My Broadband Ping</a>

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Clear signs of oversubscription/utilization in the area:

Notice how it settles in the early hours, when less users are online?

There are 10's of threads with users reporting the same problems.

Have you checked your service status?

[Hobsie76]

Yes checked service status and all fine - I work from home and just disconnected numerous times. Would the logs be helpful as well? 

[Anonymous]

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@Hobsie76 wrote:

Yes checked service status and all fine - I work from home and just disconnected numerous times. Would the logs be helpful as well? 

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We can already see what the issue is, as I said above.

[Hobsie76]

Ok sorry and as I said I do not have much technical knowledge as you do clearly - what can I do to resolve issue?

[Anonymous]

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@Hobsie76 wrote:

Ok sorry and as I said I do not have much technical knowledge as you do clearly - what can I do to resolve issue?

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Contact VM to report a problem.

[Hobsie76]

Just wanted confirmation there was a problem before contacting them - Thank you