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Dirtybird88
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Please help my WiFi is not working!

Hi my WiFi has suddenly stopped working it said weak security once but I can’t connect to it and sometimes I can’t even see it on my WiFi list I’ve tried resetting my box it flashed but hasn’t helped last night our box had no lights on what so ever I’m permanently bedbound and I depend on my WiFi to let carers in, turn heating on and off and lights everything. I’m not tech savvy so please speak dummy English for me. Thankyou very much for your time and any help you can give me.  Rachy x

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jbrennand
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Re: Please help my WiFi is not working!

If your wifi devices are iPhones/iPads etc see this...

https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050

I will ask VM to come and comment here.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Sasha_W
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Re: Please help my WiFi is not working!

Hi @Dirtybird88

 

Thanks for posting back on here and can appreciate this is not ideal at all. 

 

I will pop you over a PM so we can look at this further for you. 

 

Thanks 

Sasha - Forum Team


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Dirtybird88
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Re: Please help my WiFi is not working!

It seems to have fixed itself we did the whole “ unplug it and plug it in again” trick and it didn’t work but now it’s suddenly fixed if any of you virgin guys did something at your end for me the Thankyou so much and everyone else that helped. Rachy x

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lotharmat
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Re: Please help my WiFi is not working!

Glad it's working again!!




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Sasha_W
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Re: Please help my WiFi is not working!

That is fab to hear and I'm so glad it's fixed itself. Sometimes it does just need a little unplugging, but very glad to hear it's all sorted. 

 

If you do have any further issues or if this occurs again, please feel free to let me know and more than happy to help. 

 

Enjoy the rest of your day 🙂 
 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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