Please could someone check my upstream / downstream figures? Wifi cutting out

[Gina1980]

A couple of times over the past year we have had a problem where the wifi would drop from our devices unless we were in the same room as the router.  Someone kindly gave me directions to check the router status and post the figures, a problem was identified and an engineer came out to sort it.  

Well - the same thing has been happening for the past few weeks - no devices are connecting unless we are in the living room - so I am going to post the figures again ad hopefully someone wiser than me can see if there is a problem! Here goes: 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	1.4	38	256 qam	1
2	146750000	0.9	37	256 qam	2
3	154750000	0.5	38	256 qam	3
4	162750000	0	37	256 qam	4
5	170750000	0	37	256 qam	5
6	178750000	-0.4	38	256 qam	6
7	186750000	-0.5	37	256 qam	7
8	194750000	-0.7	38	256 qam	8
9	202750000	-0.9	38	256 qam	9
10	210750000	-1.2	38	256 qam	10
11	218750000	-1.2	38	256 qam	11
12	226750000	-1.4	38	256 qam	12
13	234750000	-1.5	38	256 qam	13
14	242750000	-1.5	38	256 qam	14
15	250750000	-1.9	38	256 qam	15
16	258750000	-2	38	256 qam	16
17	266750000	-2.2	38	256 qam	17
18	274750000	-2.5	38	256 qam	18
19	282750000	-2.7	38	256 qam	19
20	290750000	-2.7	38	256 qam	20
21	298750000	-2.9	38	256 qam	21
22	306750000	-3.2	38	256 qam	22
23	314750000	-3.2	38	256 qam	23
24	322750000	-3.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	4257	5156
2	Locked	37.6	3678	5993
3	Locked	38.6	13745	6146
4	Locked	37.3	11715	6762
5	Locked	37.6	6134	5724
6	Locked	38.9	4230	6611
7	Locked	37.6	5446	6080
8	Locked	38.6	2015	6534
9	Locked	38.6	1594	6389
10	Locked	38.6	1519	3803
11	Locked	38.9	1139	5209
12	Locked	38.6	1234	5128
13	Locked	38.6	1168	5066
14	Locked	38.9	4701	4906
15	Locked	38.6	5549	5112
16	Locked	38.6	1348	4594
17	Locked	38.6	1450	4464
18	Locked	38.9	1124	4937
19	Locked	38.6	1128	4785
20	Locked	38.6	1011	4959
21	Locked	38.6	1072	7498
22	Locked	38.6	1117	7855
23	Locked	38.6	1578	7651
24	Locked	38.6	5114	7946

[Tudor]

Five of your downstream levels are too low, unless there is an area fault you will need a technician's visit to rectify.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Gina1980]

Thank you Tudor, I have checked the website at the postcode level and it says there are no faults reported.

If anyone knows how to flag my post to a staff member, I would be grateful. 

Thank you 😊

[jbrennand]

its been done by Lisa 🙂

[Paul_DN · Accepted solution]

Hey, Gina1980,

Thank you for reaching out to us in our community and welcome back, sorry to see you are facing issues with your connection dropping, I have run further checks our end and cannot see any issues, I will invite you into a private chat so I can run further checks and arrange a technician if required.

Regards

Paul.