Planned maintenance work

[Doster]

How can I find out when planned maintenance work will be carried out in my area?  I received a letter from Virgin some weeks ago but can’t remember the date.

[Zak_M]

Good Morning @Doster 

A very warm welcome to the forums. Thank you for taking the time to post. 

Please could you provide us with your post code so that we are able to advise on this. 

Kind regards,

Zak_M

[Doster]

Good morning Zak M

My postcode is PO7 8BB

[John_GS]

Thanks I have passed your details on to the colleague in question

Kind regards,

[Danoboy27]

Hi I live in Portarlington my eircode is R32HP30 I received a letter to say virgin media was working on Patrick Street next week which was 5 weeks ago I seen them working for few days but stopped before my house havent seen them since 

[johnsw]

Hi, we received a letter a while ago advising us that essential maintenance work is due on our road tomorrow. Since then we have had tighter covid restrictions put in place and children are being home-schooled, often online via Zoom with their teachers. Is there a way to check if planned maintenance is still going ahead so that we can make alternative arrangements please? Our post code is AL5 5PJ. Thank you and kind regards, John

[gary_dexter]

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@johnsw wrote:

Hi, we received a letter a while ago advising us that essential maintenance work is due on our road tomorrow. Since then we have had tighter covid restrictions put in place and children are being home-schooled, often online via Zoom with their teachers. Is there a way to check if planned maintenance is still going ahead so that we can make alternative arrangements please? Our post code is AL5 5PJ. Thank you and kind regards, John

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Phone the number on the letter 

[johnsw]

Unfortunately we put the letter in our recycling bin before Christmas as we were unaware that we would be going into lockdown and homeschooling after Christmas!  Do you know the number we should call please?  Thank you.

[Eonex]

I live in NW3 postcode area. When I call customer service I am told there are planned maintenance works being done today and all should be done and working by 12:15pm. Internet was down all morning yesterday and painfully slow ever since.

However the Virgin Media status checker claims there are NO KNOWN ISSUES in my area!

How are maintenance works with issues with internet that VM admit on their phone message "no known issues" for their website? Also... I don't recall ever receiving a VM letter or any other form of notification that there will be maintenance works.

I wasted a day of work because of this when I could have made other arrangements!

Where can I find out about planned maintenance work for my area in the future?

[gary_dexter]

Could be emergency planned works.

(Unfortunately) with a residential service there's no SLA for faults and repairs so "technically" no notice has to be given