Whilst I totally appreciate the necessity for maintenance and upgrading and from midnight through until 8.a.m. is probably the best time to do it, wouldn't it be an idea for VM to maybe inform its customers via their monthly bill... maybe in a red edged box ... of planned outages.
I was watching something late last night, when all went down. After rebooting the hub, still the same problem, so I phoned faults. A recorded message told me that this was due to planned network upgrading etc., and that all should be fine by 8.05 a.m... which I hasten to add that it was.
However, if I had been informed of this planned work, I would have downloaded the programme I was watching etc., and saved the usual rise in blood pressure when you realise things aren't working. (I'm a full time carer...so I tend to catch up/relax/unwind after midnight) Of course, without the internet, it's not easy to check the service status.
So, this isn't a grumble as such... merely a suggestion that when designated post code areas are going to be affected by planned works, that being informed in advance would be appreciated.
the virgin app that you can install on your phone will tell you if there are any works happening at the time. you click on the "status" button, and it'll report back if anything is currently happening that could cause you service disruption.