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Planned Maintenance - What to Expect

Anonymous
Not applicable

on ‎09-01-2022 10:55

I’ve had an email to say planned works are taking place in my area tomorrow. It’s no issue and I appreciate being told in advance. The email states it’s to future proof the network etc. 

Typically, does anyone know what to expect? Will there be disruption to both TV and broadband?

Thanks in advance. 

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7 REPLIES 7

Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-01-2022 10:58

How long is a piece of string.  It could be minutes, or it could be days.  I would have thought VM should have given some sort of  ball park figure on the outage.?

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Anonymous
Not applicable
In response to Adduxi

on ‎09-01-2022 11:01

It says services should be restored by 6pm, but I was wondering with these types of works if all services will be disrupted?

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Adduxi
Very Insightful Person
Very Insightful Person
In response to Anonymous

on ‎10-01-2022 11:42

As all your services are via a single cable, then I would expect all services to be affected.

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gary_dexter
Alessandro Volta

on ‎10-01-2022 11:49

Looks like they've deleted their account now


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just-the5
Just joined
In response to gary_dexter

on ‎14-04-2022 01:48

I currently have this issue of downtime for planned work, however, there is no info as to why they are doing this planned work? How can I find this out?

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Tudor
Very Insightful Person
Very Insightful Person
In response to just-the5

on ‎14-04-2022 02:14

“How can I find this out?”

You cannot, classed as commercially sensitive data.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Beth_G
Forum Team
Forum Team
In response to just-the5

on ‎16-04-2022 10:59

Hi just-the5,

Welcome to the Community Forums! Thank you for your post.

I'm sorry to hear you're currently affected by a planned network outage. I haven't been able to check the outage from this end using your details, so I've been unable to confirm why. However, planned outages are usually do to upgrades we're carrying out on the network.

You can track most faults and planned outages from our services status page.

Beth
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