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Pink base light hub 3

Hi I have received my new hub 3 box today I have activated my WiFi with virgin but my box base light is still pink! It’s been pink now for at least and hour and a half? Anybody else had this problem?

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Forum Team (Retired) Emma_E
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Re: Pink base light hub 3

Hi Trin1996,


 Thanks for getting in touch. I am sorry to see you have had trouble with your hub. .


I have taken a look and things seem to be ok from this side. If you are still having trouble it may help to try the following so we can rule some things out:


Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.


Try on separate devices.


Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).


Make sure device is capable of agreed speed.


Check wireless card slide.


Take care.



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