Philips Hue bridge v2 not connecting to Hub 3

[ontheradio]

I’m hoping someone can help me with this issue that’s totally beaten me over the past 48hrs. 

We installed Virgin Media on Friday (previous broadband supplier was BT) and I plugged in my Philips Hue bridge v2. It was working fine on Friday but dropped off yesterday (Saturday).

I’ve reset both the router and bridge. I’ve tried multiple Ethernet cables. I even bought a new Hue Bridge but my v3 router won’t recognise that either. In my dashboard, it says 0 devices are connected via Ethernet. 

I’ve had a quick look around the forums and tried a few things people have suggested (like temporarily disabling 5GHz etc) but absolutely nothing is working and now I’m just contemplating going back to BT on which it was working perfectly!

thanks for reading - hoping for an answer! 

[Kath_F]

Hi ontheradio, 

Thanks for taking the time to come back to us and update us on how things have gone. 

We're happy to hear that a new Hub has resolved things. 

Please let us know if you have any further issues. 

Thanks,