on 24-01-2023 22:09
I have been suffering from internet cut outs for along time now (3-6months); up until this point it has been very stable. I use a computer which is connected via ethernet and both internet on wired and wireless connections drop out (wireless coming from my iPhone). I have read many threads about this but none of them seem to give me an answer. We have recently had our hub upgraded so dont see why it could be that. I have just started a BQM and will post the live link here:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/079ab52973752c05f66d30be2404cf7735a678b5
Hopefully you can help.
on 25-01-2023 15:04
on 25-01-2023 15:29
Hey man,
Thanks for responding, any chance you can help with my BQM? It seems to constantly show 100% packet loss (block all red), i’ve tried fixing it but still no luck, got any idea how i can fix this?
on 25-01-2023 15:37
on 27-01-2023 15:54
Thank you for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you are facing issues with your connection, can I ask if this is occurring across wired of WiFi connections?
Are you able to upload a live BQM for us per jbrennand's advise?
on 04-02-2023 18:09
Hey mate,
Not sure what hub model it is but it is in modem mode - IP seems all good aswell
on 04-02-2023 19:05
on 06-02-2023 19:37
Hi Georgedmunds
Thanks for posting and welcome to the community. I am sorry to hear of any internet drop outs. From checking this, please can you do the below and then post up your stats after a day?
Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request
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