on 07-11-2022 03:29
Hello, I'm desperate for help as this issue won't seem to go away and is currently leaving me with barely any service (disaster because I work from home and it's causing untold stress).
basically service started getting a bit patchy 2 weeks ago and has progressively got worse, to the point where it feels like we get 4 minutes on, then off again. I've tried all the fixes - check cables, reboot, reset a million times - and an engineer attended 4 days ago. He said it was a faulty isolator on the hub, replaced it and all was well immediately after. But now it's worse than ever and VM can't send an engineer until Friday - this will mean that I've been without a reliable connection for almost 3 weeks! It's completely unworkable and it seems like many others are having similar issues.
on 07-11-2022 03:36
Addition to original post: I have been checking the service status page online and have been calling the freephone number and it's saying there are no issues affecting service in the local area.
on 07-11-2022 08:54
Please post some stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 07-11-2022 13:56
Thanks @tudor! Here you go
1 | 267000000 | 5.9 | 38 | 256 qam | 17 |
2 | 275000000 | 6.3 | 38 | 256 qam | 18 |
3 | 283000000 | 7 | 38 | 256 qam | 19 |
4 | 291000000 | 7 | 38 | 256 qam | 20 |
5 | 299000000 | 7 | 38 | 256 qam | 21 |
6 | 307000000 | 6.9 | 38 | 256 qam | 22 |
7 | 315000000 | 7 | 38 | 256 qam | 23 |
8 | 323000000 | 7.1 | 38 | 256 qam | 24 |
9 | 331000000 | 7 | 38 | 256 qam | 25 |
10 | 339000000 | 7 | 38 | 256 qam | 26 |
11 | 347000000 | 7 | 38 | 256 qam | 27 |
12 | 355000000 | 7.5 | 38 | 256 qam | 28 |
13 | 363000000 | 7.4 | 38 | 256 qam | 29 |
14 | 371000000 | 7 | 38 | 256 qam | 30 |
15 | 379000000 | 6.5 | 38 | 256 qam | 31 |
16 | 387000000 | 6.5 | 38 | 256 qam | 32 |
17 | 395000000 | 6.9 | 38 | 256 qam | 33 |
18 | 403000000 | 7.4 | 38 | 256 qam | 34 |
19 | 411000000 | 7.5 | 38 | 256 qam | 35 |
20 | 419000000 | 6.5 | 38 | 256 qam | 36 |
21 | 427000000 | 5.6 | 38 | 256 qam | 37 |
22 | 435000000 | 5.5 | 38 | 256 qam | 38 |
23 | 443000000 | 6.1 | 38 | 256 qam | 39 |
24 | 451000000 | 7.1 | 38 | 256 qam | 40 |
1 | Locked | 38.6 | 7 | 0 |
2 | Locked | 38.9 | 3 | 0 |
3 | Locked | 38.9 | 0 | 0 |
4 | Locked | 38.9 | 10 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 6 | 0 |
7 | Locked | 38.9 | 5 | 0 |
8 | Locked | 38.6 | 7 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.6 | 6 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.9 | 9 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 38.9 | 4 | 0 |
15 | Locked | 38.6 | 6 | 0 |
16 | Locked | 38.9 | 19 | 0 |
17 | Locked | 38.6 | 7 | 0 |
18 | Locked | 38.9 | 6 | 0 |
19 | Locked | 38.9 | 17 | 0 |
20 | Locked | 38.9 | 16 | 0 |
21 | Locked | 38.6 | 7 | 0 |
22 | Locked | 38.6 | 3 | 0 |
23 | Locked | 38.9 | 0 | 0 |
24 | Locked | 38.9 | 0 | 0 |
1 | 23599937 | 58 | 5120 | 16 qam | 11 |
1 | ATDMA | 0 | 0 | 0 | 0 |
07/11/2022 13:46:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/11/2022 13:34:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/11/2022 13:34:17 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/11/2022 13:33:40 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |