Persistent buffering

[M1K2]

Hi,

I have recently received a replacement Virgin Media box to deal with buffering but the issue is still on going and the buffering frequency has increased. What can be done to resolve?

[jbrennand]

See this
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Is the buffering only evident on wifi connections or do you see it at the same time on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it?

[M1K2]

Hi, 

It occurs when I’m watching catch up tv /Netflix and sometimes randomly my phone wifi will go off, even if not watch tv.

My VM box is connect to the router via wireless connection but router is connected to main cable for internet, if that makes sense?

[jbrennand]

Sounds like all your connections are all on wifi. Can you check by connecting a device to the Hub on an erhernet cable and see if it buffers then.

Any device can be connected on an ethernet cable with an adapter for any port the computer/laptop/tablet/console/phone/etc - actually has.

[David_Bn]

Good Afternoon @M1K2, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues experienced on the On Demand/Catch Up services.

Can you please confirm if you've been able to follow the advice from @jbrennand, and tested the services via an Ethernet cable?

Kindest regards,

David_Bn