Hi stephen-ames,
Welcome to the Community and thank you for posting.
I am sorry to hear you are having an issue with your service and equipment, we will be able to help.
I will just need to take a few details via private message so I will pop this over to the purple envelope on the top right of this page.
In the mean time, please ensure the Hub is in a well ventilated space and powered down when unattended or overnight.
Speak soon,
Nat
