Pc can't see Hub 5 network

[sam1970]

I have been using Hub 3 with no issues what so ever for the last 5 years. This week Virgin offered me Hub 5 and I gladly accepted thinking that it will sort out the wifi dead spots in the house. I connected it and most of my devices all over the house are working fine, although signal is till very poor in the usual dead spots.

My main issue is my PC in the study room. It worked absolutely fine with Hub 3 getting max internet speed but it can not see the Hub 5 signal at all so can not connect to the network. It sees all neighbours networks so the wifi card is not faulty. Actually I tried reusing Hub 3 and the PC found the signal straightaway but when I went back to Hub 5 there is nothing. LAptop and mobile phone in the same room connect to Hub 5 without a problem and getting max speed.

Any advice please?

[gary_dexter]

Disable the AX protocol on the Hub5 then try again

[sam1970]

Thank you very much for your reply. Unfortunately IAm not very clued about these things. How do I do that? I can access the Hub 5 settings from laptop so where di I go from there?

[Adduxi]

Go to the Wireless section, 5Ghz and there should be a drop down to choose the wifi settings.  I don't have a Hub 5, but you are looking to change to an option that does not have ax in the choice.  So choose n/ac  or b/g/n/ac or something like that.

[goslow]

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@sam1970 wrote:

Thank you very much for your reply. Unfortunately IAm not very clued about these things. How do I do that? I can access the Hub 5 settings from laptop so where di I go from there?

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Similar recent topic showed no non-AX options listed

https://community.virginmedia.com/t5/Networking-and-WiFi/Choosy-laptop-wont-pick-up-my-own-wifi-netw...

Could maybe try reducing the channel widths for a connection and/or trying the nearest wireless mode match to equipment being connected.

You'd need to find the wireless spec of the PC which can't connect then try the best match from the hub drop down list and a suitable channel width

[gary_dexter]

That's crazy - there should be an option to not use AX - then again look who we're dealing with here company-wise.

Try changing the channel bandwidth to 20/40/80 rather than 160 as well.

[Lee_R]

Hi Sam1970 thanks for posting and welcome back to our community.

Sorry to hear your PC is not connecting to the hub 5.  When you tried the hub 3 again, can you confirm it could find the hub but was not receiving an internet signal?  

Regards

Lee_R

[sam1970]

Hi

Yes it detected the Hub 3 but without internet. I assume that once Hub 5 has been activated, Hub 3 got deactivated

[sam1970]

There are no non-AX options

[sam1970]

Tried changing the channels..nothing solved the problem