Could someone please explain to me why I am paying for VIVID 200 (Mbps) unlimited broadband but only getting between 20mbps-40mbps download speeds?!
I really do not want to have to keep calling customer services to get my speed turned up to what it should be every time it is low. I understand there are peak times of the day where internet speeds are slower but it is a bit of a joke that I'm paying for something I'm not getting!
I have attached some speed test screen shots as proof.
It's a wireless connection I am testing. I can't test a wired connection. It may be I'm possible but when I call customer services about the speed issue they put me on hold for 5 minutes and then like magic it's back up to 150mbps!!
I shouldn't be paying for 200mbps if I'm not getting no matter the connection type!
i say again you need to test wired with a gigabit card - thats the only test that stands up - wifi has too many variables - most of which are out of any isp's control - if you are getting 200 wired then end of story
Most devices nowadays are wireless so what you're saying is rubbish! Should i plug my phone in to the router? No. In norway i consistently get 100 mgps on 4g so if vivid 200 does what it says on the tin for wifi, 25mgps is unacceptable. I have the same problem with my wifi here so must it be my brand new galaxy s10 that's at fault?
Unfortunately, the passage of time and a fashion for wireless devices does not change the laws of physics.
As said, the first step in diagnostics would be to determine if the problem is on VM's wan side or your wireless side, each side has it's own different diagnostic tests. Testing with a wired connection, will rule out the many variables associated with wireless and will show where the problem lies.
The Galaxy S10 should be capable of 200Mbps close to the Hub, providing the Hub and Phone are set up right and there no wireless environmental issues, which there are many.