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Message 51 of 56
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Re: Paused device not showing on virgin connect app

Totally agree, I seriously doubt that they look at this forum?....

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Alessandro Volta
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Message 52 of 56
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Re: Paused device not showing on virgin connect app

There’s no viable reason to use the app


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Message 53 of 56
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Re: Paused device not showing on virgin connect app

My app just continuously says that someone else is logged into my hub, can’t be bothered to keep resetting it all, so don’t use the app at all now.

absolutely pointless!

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Message 54 of 56
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Re: Paused device not showing on virgin connect app

My app tells me that all the time, thought it was just me!

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Message 55 of 56
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Re: Paused device not showing on virgin connect app

Thanks for the post G944S2. 

 

Are you still having some trouble accessing the app? 

 

Just to double check, have you already uninstalled and reinstalled the app? 

Have you also reset the password and the Hub to see if this helps at all?

 

Let us know as if neither of these work we'll need to raise a ticket to our IT team for further investigation.

 

Thanks, Emily.

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Message 56 of 56
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Re: Paused device not showing on virgin connect app

Two years on from this problem being raised and I’ve just been caught out by it again, paused two apps last night and now they are not appearing in the connect app to be unpaused.

Logged into the router and they are not there either, really shocking service from Virgin as usual.