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Njw666
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Password won’t work

Just tried to turn mobile onto home WiFi and the password is not accepted for the 2g band but then works for the 5g which is a lot slower and the phone is approx 8 feet from router

really frustrated 

NJW666

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Andruser
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Re: Password won’t work

Suggestion: Login to the router, change both passwords to the same thing, but different from either existing password.  If you've got a Hub 3, also make sure the network NAMES are different.  A lot of devices really don't like having two different networks on different bands having the same name.

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Forum Team (Retired) Rebecca_G
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Re: Password won’t work

Hi Njw666,

Thanks for getting in touch and Welcome to the Community! Smiley Happy 

I'm sorry to hear you're having trouble connecting to 2G. 

Have you followed Andruser's suggestion? 

I've taken a look at your account and it looks as though there are now devices connected to both the 2G and 5G, so I'm hoping this has now been resolved? 

If you need any further help with this, let us know.

Take care 

Rebecca 


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