Partial Service (DS only)

[oliviersoubelet]

Hi,

I just got back to my uni home, and there seem to be some wifi instability issues. The upload speed is a lot slower than it should be and the admin website says "partial service ds only"

So far I have tried unplugging and plugging back all cables, factory resetting, enabling and disabling modem mode (I have an eero for range)

Here are my stats

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	386750000	Locked
Ranged Upstream Channel (Hz)	25799983	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	-2.7	36	256 qam	32
2	202750000	-2.4	29	256 qam	9
3	210750000	-3.2	30	256 qam	10
4	234750000	-5.2	33	256 qam	13
5	242750000	-6.2	35	256 qam	14
6	250750000	-3	35	256 qam	15
7	258750000	-3	35	256 qam	16
8	266750000	-5.2	35	256 qam	17
9	274750000	-5	34	256 qam	18
10	282750000	-2.7	35	256 qam	19
11	290750000	-3.7	35	256 qam	20
12	298750000	-4.5	35	256 qam	21
13	306750000	-2.4	35	256 qam	22
14	314750000	-0.5	36	256 qam	23
15	322750000	-2.2	36	256 qam	24
16	330750000	-2.5	36	256 qam	25
17	338750000	-0.9	35	256 qam	26
18	346750000	-1.5	35	256 qam	27
19	354750000	-3.7	35	256 qam	28
20	362750000	-3.2	35	256 qam	29
21	370750000	-1.2	36	256 qam	30
22	378750000	-1.5	36	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	502	7092
2	Locked	29.1	25304428	6569496
3	Locked	30.4	29264521	42011
4	Locked	33.9	107641	2041
5	Locked	35	2214	1468
6	Locked	35.7	773	1477
7	Locked	35.7	20998	365
8	Locked	35	26100	1461
9	Locked	34.3	17746	1475
10	Locked	35	1600	1364
11	Locked	35	729	1287
12	Locked	35.5	474	1434
13	Locked	35.5	427	1497
14	Locked	36.3	383	1433
15	Locked	36.3	384	1544
16	Locked	36.3	355	1341
17	Locked	35.5	398	1437
18	Locked	35.5	379	1544
19	Locked	35.7	353	1325
20	Locked	35.7	347	1333
21	Locked	36.3	1760	1312
22	Locked	36.3	1196	1479

[oliviersoubelet]

Hi Beth,

Thank you for your answer !

I think I've got the appointment time 🙂

Kind Regards,

oliviersoubelet

[Beth_G]

Hi oliviersoubelet,

No problem at all - if you need anything else, just give us a shout. We'd love to hear how the appointment went 🙂

Beth