Partial Service (DS only)

[oliviersoubelet]

Hi,

I just got back to my uni home, and there seem to be some wifi instability issues. The upload speed is a lot slower than it should be and the admin website says "partial service ds only"

So far I have tried unplugging and plugging back all cables, factory resetting, enabling and disabling modem mode (I have an eero for range)

Here are my stats

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	386750000	Locked
Ranged Upstream Channel (Hz)	25799983	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	-2.7	36	256 qam	32
2	202750000	-2.4	29	256 qam	9
3	210750000	-3.2	30	256 qam	10
4	234750000	-5.2	33	256 qam	13
5	242750000	-6.2	35	256 qam	14
6	250750000	-3	35	256 qam	15
7	258750000	-3	35	256 qam	16
8	266750000	-5.2	35	256 qam	17
9	274750000	-5	34	256 qam	18
10	282750000	-2.7	35	256 qam	19
11	290750000	-3.7	35	256 qam	20
12	298750000	-4.5	35	256 qam	21
13	306750000	-2.4	35	256 qam	22
14	314750000	-0.5	36	256 qam	23
15	322750000	-2.2	36	256 qam	24
16	330750000	-2.5	36	256 qam	25
17	338750000	-0.9	35	256 qam	26
18	346750000	-1.5	35	256 qam	27
19	354750000	-3.7	35	256 qam	28
20	362750000	-3.2	35	256 qam	29
21	370750000	-1.2	36	256 qam	30
22	378750000	-1.5	36	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	502	7092
2	Locked	29.1	25304428	6569496
3	Locked	30.4	29264521	42011
4	Locked	33.9	107641	2041
5	Locked	35	2214	1468
6	Locked	35.7	773	1477
7	Locked	35.7	20998	365
8	Locked	35	26100	1461
9	Locked	34.3	17746	1475
10	Locked	35	1600	1364
11	Locked	35	729	1287
12	Locked	35.5	474	1434
13	Locked	35.5	427	1497
14	Locked	36.3	383	1433
15	Locked	36.3	384	1544
16	Locked	36.3	355	1341
17	Locked	35.5	398	1437
18	Locked	35.5	379	1544
19	Locked	35.7	353	1325
20	Locked	35.7	347	1333
21	Locked	36.3	1760	1312
22	Locked	36.3	1196	1479

[oliviersoubelet]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

25799983

57

5120

64 qam

6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	k;fg87dsfd;kfoA,.iyewrkld

Primary Downstream Service Flow

SFID	928
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	927
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log

Time Priority Description

02/05/2021 11:44:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:44:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:44:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:43:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:38:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:38:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:36:25	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:36:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:36:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:19	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:35:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:34:55	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:34:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:33:43	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:33:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 11:33:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[newapollo · Accepted solution]

You should have 4 upstream channels and not just the one that's showing.

Looking at the pre and post RS errors you haven't correctly reset the hub.

You should check that all cabling is tight. Have you tried a different ethernet cable or port?

To perform a complete a factory reset. 

Keep the hub switched on and disconnect any ethernet connections, then push the reset button firmly with a paperclip or something similar.

Keep it pressed in for around a minute.

Wait around 10 minutes and it should revert to factory settings. You can now reconnect the ethernet cables.

If you previously changed your router password it won't work and you will have to use the one printed on the sticker on the router. You can always change it again by going into the settings

You can also  click check status at the top of this page after performing the reset and run a fault test.

After performing the full reset post your full set of stats again

[oliviersoubelet]

Okay, understood, will try this

[oliviersoubelet]

Thank you for your answer! Here are the full stats after the reset. Hasn't changed anything in terms of speed, and service in my area is fine supposedly. I've checked all the cables again, and they all seem to be nice and tight.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	386750000	Locked
Ranged Upstream Channel (Hz)	32600180	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	-3	37	256 qam	32
2	202750000	-2.2	31	256 qam	9
3	210750000	-3	32	256 qam	10
4	234750000	-5.2	34	256 qam	13
5	242750000	-6.2	35	256 qam	14
6	250750000	-3	35	256 qam	15
7	258750000	-3	35	256 qam	16
8	266750000	-5.2	35	256 qam	17
9	274750000	-5	35	256 qam	18
10	282750000	-2.7	36	256 qam	19
11	290750000	-3.7	35	256 qam	20
12	298750000	-4.5	36	256 qam	21
13	306750000	-2.5	36	256 qam	22
14	314750000	-0.5	37	256 qam	23
15	322750000	-2.5	36	256 qam	24
16	330750000	-2.7	36	256 qam	25
17	338750000	-1	36	256 qam	26
18	346750000	-1.5	35	256 qam	27
19	354750000	-3.7	35	256 qam	28
20	362750000	-3.4	35	256 qam	29
21	370750000	-1.2	35	256 qam	30
22	378750000	-1.7	36	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	192	1117
2	Locked	31.6	15464768	1563205
3	Locked	32.3	15690095	16316
4	Locked	34.3	2377792	218
5	Locked	35.5	1548	0
6	Locked	35.7	496	0
7	Locked	35.7	5258	0
8	Locked	35.7	3907	0
9	Locked	35	868	0
10	Locked	36.3	412	0
11	Locked	35.7	294	0
12	Locked	36.3	239	0
13	Locked	36.3	128	0
14	Locked	37.3	124	0
15	Locked	36.3	142	0
16	Locked	36.6	76	0
17	Locked	36.3	82	0
18	Locked	35.7	86	0
19	Locked	35.7	80	0
20	Locked	35.7	116	0
21	Locked	35.7	68	0
22	Locked	36.3	51	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

32600180

57

5120

64 qam

5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

2

0

[oliviersoubelet]

Network Log

Time Priority Description

02/05/2021 13:26:42	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:25:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:25:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:20:4	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:18:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:3	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:7	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:02:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:02:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:01:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:00:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:00:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 12:58:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 12:58:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 12:58:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 12:58:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 12:57:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[newapollo]

Looking at the second set of network logs, the hub has been rebooted, but not factory reset.

The logs should show something similar to the following:-

01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 10:38:17	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Can you disconnect the eero and just test the hub.

Perform the factory reset after logging into the hub with your VM SSID and password.

Admin > Reload and Reboot > Restore to factory defaults

Also look at Check service status at the top of the page to see if any issues are showing. You can also a run a test on your equipment from there.

If nothing is showing  there you should also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[oliviersoubelet]

That's strange, I held the reset button for 60 seconds and unplugged the eero as advised 😕 .

In any case, I reset the hub to factory defaults through the webpage, and still, nothing has changed. I'm starting to think it's a hardware problem, there was scaffolding work on my building while I was gone, and it might have damaged the cable outside.

Here are the stats again, although for some reason they still don't show what you've expected, even though I did perform a factory reset.

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

386750000

Locked

Ranged Upstream Channel (Hz)

46199998

Locked

Provisioning State

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	-2.7	36	256 qam	32
2	202750000	-2	30	256 qam	9
3	210750000	-2.7	32	256 qam	10
4	234750000	-5.2	33	256 qam	13
5	242750000	-6.5	35	256 qam	14
6	250750000	-3	35	256 qam	15
7	258750000	-3.2	35	256 qam	16
8	266750000	-5.5	35	256 qam	17
9	274750000	-5.2	34	256 qam	18
10	282750000	-3	35	256 qam	19
11	290750000	-4	35	256 qam	20
12	298750000	-4.7	35	256 qam	21
13	306750000	-2.5	36	256 qam	22
14	314750000	-0.7	36	256 qam	23
15	322750000	-2.5	36	256 qam	24
16	330750000	-2.7	36	256 qam	25
17	338750000	-1	36	256 qam	26
18	346750000	-1.5	35	256 qam	27
19	354750000	-3.7	35	256 qam	28
20	362750000	-3.4	35	256 qam	29
21	370750000	-1.2	36	256 qam	30
22	378750000	-1.5	36	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	2374	6529
2	Locked	30.5	62576153	9371545
3	Locked	32.9	41955296	1056
4	Locked	33.9	707712	1110
5	Locked	35	127740	556
6	Locked	35.7	108345	214
7	Locked	35	200839	320
8	Locked	35	115888	500
9	Locked	34.4	72191	632
10	Locked	35.7	66199	1227
11	Locked	35.7	80627	842
12	Locked	35.5	60029	394
13	Locked	36.3	40005	776
14	Locked	36.6	45298	358
15	Locked	36.6	24185	111
16	Locked	36.3	5956	149
17	Locked	36.6	4221	130
18	Locked	35.7	7504	151
19	Locked	35.5	5175	140
20	Locked	35.5	3541	92
21	Locked	36.3	1957	83
22	Locked	36.3	2218	1075

Online

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

46199998

57

5120

64 qam

3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[oliviersoubelet]

Network Log

Time Priority Description

03/05/2021 15:32:5	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:31:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:31:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:30:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:30:18	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:28:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:28:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:28:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:28:3	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:27:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:27:46	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:27:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:27:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:25:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:25:25	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:24:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:24:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:23:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:23:34	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 15:23:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Beth_G · Accepted solution]

Hi oliviersoubelet,

Welcome to the Community Forums! Thanks for your first post.

I'm sorry to hear you've been facing some issues with your broadband at your uni home. I've been able to locate the account and can see that there are some signal issues which will be causing you these issues. This will require an engineer visit to resolve, so I've arranged an appointment for you. You can view the appointment time slot via your online My Virgin Media account or app. Alternatively, if you do not have access to this, let me know and I can pop you over a PM confirming the appointment time slot.

Kind regards,

Beth