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Parental controls

Midnitemoon
Joining in

on ‎03-01-2022 13:02

I can't seem to access the lottery app unless I'm on WiFi. My network says I need parental permission and I have switched this off on my account but still doesn't work 

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8 REPLIES 8

gary_dexter
Alessandro Volta

on ‎03-01-2022 14:14

What network? 


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Midnitemoon
Joining in
In response to gary_dexter

on ‎03-01-2022 16:52

Virgin network 

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legacy1
Alessandro Volta
In response to Midnitemoon

‎03-01-2022 16:54 - edited ‎03-01-2022 16:56

go to https://whatismyipaddress.com/ on wifi then check by wire see if they are the same then do What’s My DNS Server? Learn More About Your DNS Server (whatsmydnsserver.com).

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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gary_dexter
Alessandro Volta
In response to Midnitemoon

on ‎03-01-2022 19:02

@Midnitemoon wrote:

Virgin network 

Wifi network?

Your initial post says it does work on Wifi. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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newapollo
Very Insightful Person
Very Insightful Person
In response to gary_dexter

on ‎03-01-2022 19:14

Hi @Midnitemoon 

Are you talking about a VM mobile connection when trying  to connect to the lottery app?

If it is and you've switched parental controls off in your mobile account then reboot your mobile

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

on ‎06-01-2022 11:46

Hey @Midnitemoon,

Welcome to the community and thanks for taking the time to post here on our forums.

I'm really sorry to hear of the issues that you're having at the moment.

Have you been able to follow the advice from the community members to get this issue resolved?

Regards,

Steven_L

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Midnitemoon
Joining in
In response to Steven_L

on ‎12-01-2022 09:36

Hi, no it still isn't working I have turned of parental controls and rebooted the phone several times. I'm still not able to go on the app 

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Paul_DN
Forum Team
Forum Team
In response to Midnitemoon

on ‎14-01-2022 09:58

Hi Midnitemoon,
Thank you for reaching back out to us, sorry to hear you still haven't been able to use the Lottery app, I will be happy to look further into this for you, so I can, I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept?

Regards

Paul.

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