on 25-06-2021 13:42
Previous router was disconnecting more often, after this was swapped by an engineer Monday the 21st (second engineer to come on site after first one rulled out no problem with the cable or the exchange) and decreed the only possible remaining option is people sending too much noise in the exchange which I haven't heard of in my life... my internet is still dropping about twice a day, my speed is fluctuating from 0 to about 100mbps download and about 2mbps upload during the day to about maximum of 200 and 20 upload in the evening..
Virgin as a whole says it is fine as long as it works.
Both me & Mrs work from home, I do IT and I need some bandwidth, connecting via ethernet cable from the router, the WIFI from the router dropping more often then the LAN (likely due to heavier packett loss).
The last I have to do is run the router as modem and use my own device but seems so far the packettloss is network based so doing that would just serve as better wifi range.
My best option at this stage is to install internet from another service provider to have when this one fails and fingers crossed. Increasing speed would not increase network performance at this stage. Any thoughts what's wrong?
Answered! Go to Answer
on 19-07-2021 14:21
Hi @milut2000,
Thank you for coming back to us about your issue. I'm sorry to hear that your issue seems to be coming back!
Thank you for providing the screenshots of your BQM charts! They're very helpful.
I was able to locate your account and I can see that there is currently an ongoing area outage.
This is most likely interrupting your connection.
The outage is estimated to be fixed by today (19/07/21) at 15:00.
Please reboot your equipment around this time and monitor your connection over the next 24 hours to see if the issue has been resolved with the outage.
If not, please let us know and we'll be more than happy to look into this for you.
Thanks! 🙂
on 25-06-2021 13:46
on 25-06-2021 15:06
Good afternoon, you didn't actually look at the bqm I've attached with my post, did you?
on 25-06-2021 15:46
@milut2000 wrote:Good afternoon, you didn't actually look at the bqm I've attached with my post, did you?
How could I when it needed to be checked before I can see it.
But i looks bad at given times and fine most of the other time.
on 25-06-2021 15:57
on 26-06-2021 08:17
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f5a5fcfe322c74b1ad70a1674d18df3db2758bb9
on 26-06-2021 14:11
on 27-06-2021 14:59
Hi milut2000,
Thank you for your post.
We're sorry to hear about the broadband issue you've been having. I have been able to locate your account.
I am unable to see anything that could be causing any issues.
Can you confirm if you're continuing to have any issues?
^Martin
28-06-2021 15:16 - edited 28-06-2021 15:17
it just went down earlier, the bandwidth usually startes crashing about 11ish in the morning and about 3ish in the afternoon (sometimes either leaving me with about 10-20mbps/sec or crashing entirely, depending on luck, now it's down to crashing about once per day since the router has been swapped with no one, even the engineer being able to put his finger on it). I can keep on booking engineers if Virgin Media has enough money to keep throwing at this, I can book them daily until fixed. I lived some 25 miles away and the internet went down once a blue moon, 2-3 times a year and now it is this often. I do understand there can be many users pushing their downloads to max but I don't suppose I've been notified when I contracted the service that it is going to be so poor that I should think about having a back-up internet connection or consider getting fired for day to day issues
Now I keep my lunch break for when my internet goes down and fingers crossed it comes back up by the end of it.
It was fine this weekend, but now it's back to having issues. By the time I've started the monitor as you guys wanted it, it seemed fine, but the image on Friday was the one attached.
on 28-06-2021 15:44