Packet loss

[Rob_1234]

Spoiler

Hi there,

for the last week or so I’ve been experiencing packet loss on my pc while gaming that came out of nowhere, I’ve done everything like resetting the router and switching it off and on, Nothing seems to be working.

whenever I’m playing a game I notice my ping at the start is always 35-40 ping and then it just spikes to over 100 for couple of seconds and then instantly goes back down to normal but continues throughout, it consistently does this every time and I can’t do anything about it, I’ve even done Speedtests and it shows I get very good download at a certain point but it dips, my upload stays as normal throughout though so I don’t know what to do??

[Ryan_N]

Hi Rob_1234, 

Thank you for your post and welcome to the forums. 

This is something that we can look into - not a problem at all. Just to confirm also when you are doing this is it on a wired or wireless connection?

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Can you also provide me a wired speed test here: (speedtest.net) and post the results please.

I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan.