07-08-2022 07:11 - edited 07-08-2022 07:22
So I play fifa mainly on the xbox series S
Last week my connection was 'great' 18ms, less than 1 ms jitter 0% packet loss.
I played some games last night, and noticed stuttering at times checked the EAs connection quality tool and noticed some packet loss fully wired connection.
So I run the xbox connection test and that also gives me 1% packet loss (ive never had packet loss since joining virgin media nearly 4years I've been with them) also noticed my xbox upload speed has tanked I'm on 600/40 but getting 600/9
I've run speed tests on PC and that's normal 600/40 and I've also run packet loss test on the pc and I'm still getting packet loss on the pc.
I've tried several things myself
Hardware reboot, disconnected all devices,power cycle reboots.
Not sure what else I can do, I know this packet loss seems minimal but as someone who's used to no packet loss this is noticble for me.
Testing this morning and I'm still experiencing packet loss, this is on HUB3.0 and here are the stats from it.
Time Priority Description
07/08/2022 07:15:56 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2022 00:35:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2022 22:53:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 23:20:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 19:03:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:36:45 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:58 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:58 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:29:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:28:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:28:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:28:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:28:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 14:28:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2022 14:01:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2022 10:35:21 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2022 10:35:21 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2022 08:48:26 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/07/2022 05:41:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
when doing packet loss test its on receiving mainly.
Answered! Go to Answer
on 12-08-2022 16:51
Hi @JoeC87,
Thanks for popping back with an update. I'm glad to hear things are working as normal again since receiving your the fix notification. Please let us know if you experience any further problems, or have any other queries and we'll be happy to help.
Cheers,
on 07-08-2022 11:32
I've been reading up about power levels etc, and all seems ok.
one thing thats concerning is channel 2 keeps dropping to 32 every now and then
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700083 | 34.5 | 5120 | 64 qam | 10 |
2 | 39400000 | 34.5 | 5120 | 32 qam | 12 |
3 | 46200000 | 34.5 | 5120 | 64 qam | 11 |
4 | 60300097 | 34.5 | 5120 | 64 qam | 9 |
on 08-08-2022 14:32
Small bump, still experiencing packet loss and I've tried everything.
Just wondering what the issue is thats in my postcode? I run a test yday evening and it says there's an issue effecting my post code but little to no idea what.
09-08-2022 15:57 - edited 09-08-2022 15:58
Another small bump, still getting packet loss on both my PC and xbox wired connection.
on 09-08-2022 16:01
09-08-2022 16:05 - edited 09-08-2022 16:10
I've set one up, had an account for ages I previously set one up when i was experiancing other issues.
not doing a whole lot on my connection currently, so will post back after several hours. probably late tonight.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/fe92eee22b1190adabae509b075a0443abfb18d8
on 09-08-2022 16:09
09-08-2022 16:11 - edited 09-08-2022 16:17
https://www.thinkbroadband.com/broadband/monitoring/quality/share/fe92eee22b1190adabae509b075a0443ab...
this will be my live feed, due to it being live it's 'hiding' the IP.
as its updating for me.
not on any games at then moment, just YT on TV/Twitch on PC, so not sure how much Packet loss i'll be getting.
but this is my connection results from fifa yesterday, bare in mind my Score has gone from 99/100 to 77/100 in 2days of playing.
Can already see fair amount of packet loss.
09-08-2022 16:21 - edited 09-08-2022 16:21
That is not a useful BQM its a blank page - this is mine now...
09-08-2022 16:22 - edited 09-08-2022 16:52
this is it so far via an image, not sure how a live link works then if you're getting a blank page.
i've only just generated it so you won't get much info yet.
another quick update;
so yeah 100% getting packet loss even when not doing a whole lot, just watching videos.