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Packet loss since last night

njj
Joining in

on ‎23-08-2021 12:57

Hi,

We've been experiencing 5%-10% packet loss since last night. I've rebooted the router which has had no noticable impact on this.

From a wired connection:

✗ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=115 time=16.819 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=115 time=16.313 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=115 time=14.478 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=115 time=13.314 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=115 time=14.660 ms
Request timeout for icmp_seq 5
64 bytes from 8.8.8.8: icmp_seq=6 ttl=115 time=13.265 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=8.488 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=115 time=13.930 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=115 time=14.469 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=115 time=13.120 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=115 time=14.871 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=115 time=30.057 ms
64 bytes from 8.8.8.8: icmp_seq=13 ttl=115 time=12.242 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=115 time=14.489 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=117 time=13.595 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=115 time=22.107 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=115 time=13.558 ms
Request timeout for icmp_seq 18
64 bytes from 8.8.8.8: icmp_seq=19 ttl=117 time=24.830 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=115 time=13.310 ms
64 bytes from 8.8.8.8: icmp_seq=21 ttl=115 time=26.986 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=117 time=13.848 ms
64 bytes from 8.8.8.8: icmp_seq=23 ttl=115 time=14.846 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=115 time=15.627 ms
^C
--- 8.8.8.8 ping statistics ---
25 packets transmitted, 23 packets received, 8.0% packet loss
round-trip min/avg/max/stddev = 8.488/16.053/30.057/4.966 ms

 

This is confirmed by BQM:

Screenshot 2021-08-23 at 12.52.02.png

(brief 100% packet loss is me restarting the router)

Virgin Media fault cheker doesn't show any issues in my area.

Any ideas?

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21 REPLIES 21

njj
Joining in
In response to Zak_M

on ‎03-09-2021 19:19

@Zak_M The packet loss issue disappeared throughout the day but has already made a return. This has happened numerous times now - ETA is given, packet loss disappears and then returns later in the day - https://www.thinkbroadband.com/broadband/monitoring/quality/share/c64af4b52848ecb6db58b41fd5d8a187ba...

ETA for resolution now shows as 8th September.. we've been having problems since 23rd August..

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Jodi_S
Forum Team
Forum Team
In response to njj

on ‎06-09-2021 08:52

Thanks for the update njj,

 

We certainly understand the frustration caused, and can only apologise for the disruption this SNR issue is causing you.

 

We have checked again this morning and can confirm the date remains as the 8th of September. Unfortunately, as my colleague has advised this date can change at any time due to to the nature and complexity of this fault.

 

Kind regards Jodi. 

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