Packet loss/massive ping spikes in BR2 area

[CiaranGarden]

Again the internet in the BR2 area provided by Virgin has turned to crap, it barely seems to have more than a reliable month or 2 before going bad again for the last 6-7 years.

For the last 3-4 weeks pretty much the entire day the internet has had close to 50% packet loss which has made online gaming impossible, because it often leads to upwards of 6-10 second delays on every action . It's gotten so bad, its affecting work meetings too, my voice often cuts out for full sentences due to this packet loss/overloaded traffic problem in my area (On secure ethernet connection). Please fix!! 

[CiaranGarden]

Seems to be the effect of resetting the modem! Have done that many times before for similar problems to no effect but somehow it worked this time haha. Based on Katie's number it would've only been 5-6 days since the last reset that the problems started happening, so it came as a surprise that it made a difference.

Although the spikes in ping are still pretty consistently big, which makes it impossible to play online gaming still for me at all hours of the day, which really affects my free time (Outside Midnight to 8am). But yeah, compared to before it is a lot better

[Katie_WT]

Cheers for popping back last week @CiaranGarden - glad that the reboot has helped somewhat

I have checked the area issue again today and the estimated fix date is still showing as 13th May. I have had a look at the ticket itself and could see that this was with the planning team for a while which suggests that we are indeed wanting to replace an update our cabling as you advised earlier in the thread. 

Hopefully we'll have more news/updates by the 13th. 

Cheers

[CiaranGarden]

That's great news, thanks a bunch for the update! 

[CiaranGarden]

Hi, yet again it is back to awful 50%+ packet loss most of the day.......

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eeace81737888e2dde3a1116ce1e2e9ea1...

Please fix!!!!

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/eeace81737888e2dde3a1116ce1e2e9ea1bbef31-14-07-2021"><img alt="My Broadband Ping - Monitoring connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/eeace81737888e2dde3a1116ce1e2e9ea1bbef31-14-07-2021.png" /></a>

[John_GS]

Hi CiaranGarden

Thanks for coming back to us. 

I'm really sorry for the packet loss issues. I've done a system check and can see there is congestion affecting the service. We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.

The fault reference number for your records is F008782151. The estimated fix date is the 28th July. Please continue to monitor the service and nearer the 28th, get back to us, if still an issue and we'll be more than happy to help.

Best,

[CiaranGarden]

So after losing a full WFH day on Friday with no internet whatsoever (had to work on mobile data) due to the internet being down in the area completely for over 24 hours, now the internet is constantly fully cutting out for 1-2 minutes every 20 minutes or so which makes enjoying any gaming in my spare time impossible, or talking with friends in voice chats.

Can you please, for the love of god, fix the internet in this area after 7(8?) years of straight serious problems that make it either completely unusable, or unusable for anything that requires a consistent connection (gaming, calls, work etc.)

[CiaranGarden]

Please, how many times do I have to complain just to get a stable connection in the middle of London

[jbrennand]

Looks like over-utilisation to me. Perhaps VM might like to comment on that?

If it is see this thread re. over-utilisation and Andrew’s comments in Message 20

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-keeps-dropping-for-several-minutes...

[Natalie_L]

Hi CiaranGarden, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the issues you have been experiencing with the service. 

I would like to take a closer look from our side but I am afraid we have been unable to locate your account via the community details. 

With this in mind, I have popped you over a private message to grab a few more details. The message will be available via the purple envelope on the top right of this page.

Speak soon, 

[CiaranGarden]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fcda13c313218d625dca20dfe25b6619c1...

Have sent a DM.

Just a wall of red packet loss and high ping constantly at any normal hours