on 22-11-2022 20:19
Hi. I'm having exactly the same issue with my services. I'm also on the gig1 connection. It worked fine for a while, but every evening around 8pm, I randomly start losing connection with packet loss. I spoke to someone at faults. The call handler said that an engineer would come out, but no one visited. I know the issue is not on my side - This is definitely an outage problem at Virgin Media's end. Can you please please look into this matter urgently. Thank you!
on 23-11-2022 17:24
on 23-11-2022 17:48
Hi jbrennand,
Thanks so much for helping me. I wasn't sure which 2 tables from the downstream you were referring to, so I've posted everything and will need to do 2 posts due to the characters exceeding. Unfortunately, I don't know why, but the Network Log is showing a blank page:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
4 | 163000000 | 4.2 | 35.6 | QAM256 | 4 |
1 | 139000000 | 5 | 35.6 | QAM256 | 1 |
2 | 147000000 | 4.8 | 35.8 | QAM256 | 2 |
3 | 155000000 | 4.9 | 35.8 | QAM256 | 3 |
5 | 171000000 | 3.8 | 35.6 | QAM256 | 5 |
6 | 179000000 | 3.4 | 35.6 | QAM256 | 6 |
7 | 187000000 | 3.4 | 35.8 | QAM256 | 7 |
8 | 195000000 | 3.1 | 35.8 | QAM256 | 8 |
9 | 203000000 | 2.8 | 35.8 | QAM256 | 9 |
10 | 211000000 | 2.6 | 35.6 | QAM256 | 10 |
11 | 219000000 | 2.9 | 35.8 | QAM256 | 11 |
12 | 227000000 | 2.7 | 35.8 | QAM256 | 12 |
13 | 235000000 | 2.7 | 35.8 | QAM256 | 13 |
14 | 243000000 | 2.6 | 35.6 | QAM256 | 14 |
15 | 251000000 | 2.5 | 35.1 | QAM256 | 15 |
16 | 259000000 | 2.8 | 35.8 | QAM256 | 16 |
17 | 267000000 | 2.5 | 36.4 | QAM256 | 17 |
18 | 275000000 | 2.1 | 35.8 | QAM256 | 18 |
19 | 283000000 | 2.1 | 35.8 | QAM256 | 19 |
20 | 291000000 | 2 | 35.8 | QAM256 | 20 |
21 | 299000000 | 1.8 | 35.6 | QAM256 | 21 |
22 | 307000000 | 1.3 | 35.6 | QAM256 | 22 |
23 | 315000000 | 0.9 | 35.6 | QAM256 | 23 |
24 | 323000000 | 0.4 | 35.6 | QAM256 | 24 |
25 | 331000000 | 0.2 | 34.9 | QAM256 | 25 |
26 | 339000000 | 0.4 | 35.1 | QAM256 | 26 |
27 | 347000000 | 0.1 | 35.1 | QAM256 | 27 |
28 | 355000000 | 0 | 34.9 | QAM256 | 28 |
29 | 363000000 | 0 | 34.9 | QAM256 | 29 |
30 | 371000000 | -0.3 | 35.1 | QAM256 | 30 |
31 | 379000000 | -0.5 | 34.5 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
4 | Locked | 35.595078 | 0 | 0 |
1 | Locked | 35.595078 | 1 | 0 |
2 | Locked | 35.779911 | 0 | 0 |
3 | Locked | 35.779911 | 0 | 0 |
5 | Locked | 35.595078 | 1 | 0 |
6 | Locked | 35.595078 | 0 | 0 |
7 | Locked | 35.779911 | 0 | 0 |
8 | Locked | 35.779911 | 2 | 0 |
9 | Locked | 35.779911 | 3 | 0 |
10 | Locked | 35.595078 | 5 | 0 |
11 | Locked | 35.779911 | 2 | 0 |
12 | Locked | 35.779911 | 0 | 0 |
13 | Locked | 35.779911 | 0 | 0 |
14 | Locked | 35.595078 | 4 | 0 |
15 | Locked | 35.083549 | 6 | 0 |
16 | Locked | 35.779911 | 0 | 0 |
17 | Locked | 36.386890 | 0 | 0 |
18 | Locked | 35.779911 | 0 | 0 |
19 | Locked | 35.779911 | 2 | 0 |
20 | Locked | 35.779911 | 1 | 0 |
21 | Locked | 35.595078 | 2 | 0 |
22 | Locked | 35.595078 | 4 | 0 |
23 | Locked | 35.595078 | 1 | 0 |
24 | Locked | 35.595078 | 2 | 0 |
25 | Locked | 34.925610 | 6 | 0 |
26 | Locked | 35.083549 | 5 | 0 |
27 | Locked | 35.083549 | 4 | 0 |
28 | Locked | 34.925610 | 8 | 0 |
29 | Locked | 34.925610 | 7 | 0 |
30 | Locked | 35.083549 | 28 | 0 |
31 | Locked | 34.483570 | 55 | 0 |
159 | 96 | 4K | 1880 | QAM2048 | 759 |
159 | Locked | 35 | -8.9 | 137839000 | 0 |
on 23-11-2022 17:49
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 44 | 5120 KSym/sec | 64QAM | 13 |
2 | 30100000 | 45 | 5120 KSym/sec | 64QAM | 12 |
3 | 36600000 | 46 | 5120 KSym/sec | 64QAM | 11 |
4 | 43100000 | 46.5 | 5120 KSym/sec | 64QAM | 10 |
5 | 49600000 | 47.5 | 5120 KSym/sec | 64QAM | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
14 | 10.0 | 41.5 | 2K | QAM8 |
14 | OFDMA | 200 | 53.9 | 0 | 0 |
on 23-11-2022 19:13
on 23-11-2022 19:32
23-11-2022 21:05 - edited 23-11-2022 21:14
Well it didn't take long - I had a short loss of connection at between 7-8pm (see graph below). I will keep you posted, although I'm assuming by sharing the graph you can see it live anyway. Let me know your thoughts. Thanks.
EDIT: Just lost connection again whilst typing this post (at approx 9:07pm)
on 23-11-2022 22:14
on 24-11-2022 09:26
on 24-11-2022 14:30