For the past week and a half or so, I've been experiencing intermittent lag spikes when gaming. I found out it was due to packet loss, and have replicated the issue on multiple devices on my home network, both wired and wireless, pinging to a range of servers. See the below:
I contacted Virgin's customer service team, who despite my protestations said a) packet loss cannot be controlled by an ISP, and b) that I might need to contact their Gadget Rescue team to resolve the issue (at a cost).
I've since seen here that there seems to be multiple people impacted by packet loss in area 15, but I wanted to know if there is anything in my router logs which would point towards an issue on my end before I (try) to take this further:
This is definitely Virgin's fault, as the packet loss happens between 2 hops on their internal network. Your router is fine and there's nothing you can do.
I'm also on area 15 and this has been happening for around 2 weeks.
For an hour or so today, I was getting 188.8.131.52 (hari-core...virginmedia.net) ) as the first hop to google.com and no packet loss to it, but a lot of packet loss (verified by a simple ping -t on windows or ping -n on Mac) to the second hop (something-else...virginmedia.net). Currently I'm getting packet loss to the first hop as well, but the packet loss is so bad, even tracert can complete succesfully.
There is no way whatsoever that you can tell of pack loss on a ping. Some routers on a ping do not accept Ping (ICMP) packets and you eventually timeout and go to the next router. This is NOT packet loss.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2