Packet loss and jitter problems

[JB28]

This is a long term problem going on for months. Here are some pics from the past few days on the thinkbroadband quality meterand the live link:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8de0c337dc30dd94a938bfa6b5e66720f099f996

 

[Gareth_L]

Hello JB28.

Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with packet loss.

I want to investigate this for you.
If you don't mind, I'll need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L