on 08-07-2021 17:36
Been having issues with my Internet for 4 weeks now. I phoned VM Support and they asked me to reset my HUB 3.0 with Pin at the back of it. So ive done this and now a some days later its made no difference.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.5 | 43 | 256 qam | 25 |
2 | 203000000 | 7 | 40 | 256 qam | 9 |
3 | 211000000 | 6.8 | 40 | 256 qam | 10 |
4 | 219000000 | 6.5 | 43 | 256 qam | 11 |
5 | 227000000 | 6 | 40 | 256 qam | 12 |
6 | 235000000 | 5.5 | 40 | 256 qam | 13 |
7 | 243000000 | 5.3 | 40 | 256 qam | 14 |
8 | 251000000 | 5.3 | 40 | 256 qam | 15 |
9 | 259000000 | 5.5 | 40 | 256 qam | 16 |
10 | 267000000 | 5.9 | 40 | 256 qam | 17 |
11 | 275000000 | 6 | 40 | 256 qam | 18 |
12 | 283000000 | 6.3 | 43 | 256 qam | 19 |
13 | 291000000 | 6.4 | 40 | 256 qam | 20 |
14 | 299000000 | 6.4 | 40 | 256 qam | 21 |
15 | 307000000 | 6.4 | 40 | 256 qam | 22 |
16 | 315000000 | 6.5 | 40 | 256 qam | 23 |
17 | 323000000 | 6.3 | 40 | 256 qam | 24 |
18 | 339000000 | 6.4 | 40 | 256 qam | 26 |
19 | 347000000 | 6.1 | 40 | 256 qam | 27 |
20 | 355000000 | 5.9 | 40 | 256 qam | 28 |
21 | 363000000 | 5.5 | 40 | 256 qam | 29 |
22 | 371000000 | 5 | 40 | 256 qam | 30 |
23 | 379000000 | 4.8 | 40 | 256 qam | 31 |
24 | 387000000 | 4.6 | 43 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 43.3 | 55151 | 2603 |
2 | Locked | 40.9 | 169 | 506 |
3 | Locked | 40.9 | 188 | 606 |
4 | Locked | 43.3 | 192 | 600 |
5 | Locked | 40.9 | 271 | 963 |
6 | Locked | 40.9 | 363 | 1086 |
7 | Locked | 40.9 | 358 | 1236 |
8 | Locked | 40.9 | 389 | 1426 |
9 | Locked | 40.9 | 406 | 1670 |
10 | Locked | 40.9 | 364 | 1743 |
11 | Locked | 40.9 | 425 | 1893 |
12 | Locked | 43.3 | 454 | 2181 |
13 | Locked | 40.9 | 698 | 2852 |
14 | Locked | 40.9 | 1711 | 2426 |
15 | Locked | 40.9 | 4866 | 2281 |
16 | Locked | 40.9 | 13124 | 1814 |
17 | Locked | 40.9 | 29224 | 1450 |
18 | Locked | 40.9 | 94311 | 10519 |
19 | Locked | 40.9 | 118360 | 34357 |
20 | Locked | 40.9 | 121572 | 86855 |
21 | Locked | 40.3 | 120022 | 150602 |
22 | Locked | 40.9 | 124695 | 221547 |
23 | Locked | 40.9 | 118907 | 319291 |
24 | Locked | 43.3 | 127090 | 445290 |
Answered! Go to Answer
on 15-07-2021 11:03
Thanks for joining me on PM
Just to update the thread, the engineer visit was booked in.
Can be tracked here
Let us know how it goes 🙂
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on 15-07-2021 18:37
Hi John, Thank you and your Team for a fast Service! So far so good! everything seems to be ok
I'll confirm how its going by Tomorrow afternoon
on 15-07-2021 18:48
Great to hear 🙂
Keep me posted should you need further assistance
Best,
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17-07-2021 22:54 - edited 17-07-2021 22:58
Hi john,
Sorry for late reply. The new Hub is working ok, but the Internet feels like Dial up, (The raw speed of the connection is fine), Before the webpages would load super fast. But now its like half a page loads and the the other half of the page loads after a few seconds. its just annoying. I've Cleared the Internet cache. but that didn't make a difference. i wonder if its just the high latency? The kids have been Gaming on it, but they said its worse than before I've uploaded a BQM.
on 18-07-2021 09:47
From looking at the connection there are still issues with your downstream power levels, this is most likely causing the issues F1TeamLH. I have booked in another visit for you the details of which can be found via your online account or here
There are some issues with some our sites at present so if you struggle to get on or view the appointment please give it some time. Once it has been viewed, if there are any issues with the date or time please let me know here. Any changes made may delay the appointment as we always offer the earliest slot available.
Thanks
Rob
on 22-07-2021 11:01
Ive taken the Day off to be at home, Still waiting for the Engineer. Nothing so far
on 22-07-2021 11:12
Hi F1TeamLH,
I've had a look at your account, and I can see that an engineer appointment has been scheduled for today. Can you let us know if nobody has arrived by 2pm, and we can take a look into this for you?
Kind regards,
Laurie
on 22-07-2021 11:15
Ok thanks for checking, I'll keep an eye out.
on 22-07-2021 12:08
The Engineers been sitting in his Van for the past half hour, When he came to my Door I explained the problem to him & explained How Robert_P mentioned the Down steams powers levels and he said that’s non sense, he said they don’t know what they are talking about. He didn’t check the Hub4, He did’nt check the Connections to the Hub. He explained there is an Area issue of some kind that his colleague is fixing and there is nothing more he can do, without checking anything. So Ive been waiting hoping a Virgin media Engineer to turn up and fix this issue for me & he gave me a story about his colleague working on something 5 streets away. Extremely disappointed
on 22-07-2021 13:51
Thanks for coming back to us @F1TeamLH.
The engineer may have been on his lunch break before he attended your appointment.
I can see that some maintenance is being carried out on your area now, this should be to fix the issues that the engineer mentioned on visit. This due to be fixed in the next 30 mins, please can you monitor your connection after 14:30 and let us know if there have been any improvements at all?
Regards,
Steven_L