Packet Loss

[Jonnyboybick]

Hello, it's me again!

I have problems with my packet loss again. Virgin seem to have made it impossible to speak to anyone other than via phone so can you please book me an engineer out?

BQM

Thanks in advance

[Jonnyboybick]

Please don't all help at once...

[Reece_MH]

Hi @Jonnyboybick,

Thanks for your post, and a warm welcome back to our Community Forums!

I'm sorry to hear you're facing problems with packet loss on your service. It can take a few days for our team to review a post, so apologies for the delay there. Unfortunately, the link you have provided does not work, and sends us to a login page.

I've ran checks on our end, and can see that there is some packet loss on your service, and a bit of intermittence. I'm going to send you a private message so we can look into this further. Please look out for it in the purple envelope.

Cheers,

[Jonnyboybick]

Hello again,

So the engineer came out. Replace a few things and changed my hub from a 4 to a 5. The issue resolved but by the weekend I was seeing a new issue.

My ping will spike every few seconds and occasionally as demonstrated in the image below it will just crap itself and be really slow for 10-30 seconds. As you can imagine this is incredibly frustrating when online gaming as I keep micro disconnects every few seconds.

[Jonnyboybick]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	2.3	41	QAM 256	1
2	419000000	2.4	41	QAM 256	2
3	427000000	2.4	42	QAM 256	3
4	435000000	2.3	42	QAM 256	4
5	443000000	2.4	41	QAM 256	5
6	451000000	2.3	41	QAM 256	6
7	459000000	2.4	41	QAM 256	7
8	467000000	2.4	41	QAM 256	8
9	475000000	2.4	41	QAM 256	9
10	483000000	2.5	41	QAM 256	10
11	491000000	2.3	41	QAM 256	11
12	499000000	2.2	41	QAM 256	12
13	507000000	2.1	41	QAM 256	13
14	515000000	2	41	QAM 256	14
15	523000000	2.1	41	QAM 256	15
16	531000000	2.1	41	QAM 256	16
17	539000000	2	41	QAM 256	17
18	547000000	2	41	QAM 256	18
19	555000000	1.9	41	QAM 256	19
20	563000000	2.1	41	QAM 256	20
21	571000000	2.1	41	QAM 256	21
22	579000000	2.1	41	QAM 256	22
23	587000000	2	41	QAM 256	23
24	595000000	2.1	41	QAM 256	24
25	603000000	2	41	QAM 256	25
26	611000000	2	41	QAM 256	26
27	619000000	1.9	41	QAM 256	27
28	627000000	2	41	QAM 256	28
29	635000000	2	41	QAM 256	29
30	643000000	1.9	41	QAM 256	30
31	651000000	2.1	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	41	0	0
3	Locked	42	0	0
4	Locked	42	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	41	0	0
8	Locked	41	0	0
9	Locked	41	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	0	0
17	Locked	41	0	0
18	Locked	41	0	0
19	Locked	41	0	0
20	Locked	41	0	0
21	Locked	41	0	0
22	Locked	41	0	0
23	Locked	41	0	0
24	Locked	41	0	0
25	Locked	41	0	0
26	Locked	41	0	0
27	Locked	41	0	0
28	Locked	41	0	0
29	Locked	41	0	0
30	Locked	41	0	0
31	Locked	41	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	60300000	33.3	5120	QAM 64	1
1	53700000	33.3	5120	QAM 64	2
2	46200000	32.8	5120	QAM 64	3
3	39400000	32.3	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	1	0
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0

[Jonnyboybick]

Like seriously, is this a joke?!?!?

[Jonnyboybick]

Can I get another engineer booked out asap please

[Jonnyboybick]

Phone support were able to sort me out. The ethernet cable that came with the new hub was flakey!