Packet Loss and Disconnects

[Squiffysniper]

Hey, ive been having some problems with my internet the last week and a half not really sure what is wrong as it has been fine before that, im getting constant mini disconnects, packet loss and playing online games is pretty unstable it happens on ethernet and Wifi. I have done many resets over the week and a pinhole reset and the problem still persists. Any help would be appreciated.

Thanks 

 

[jbrennand]

Oooohh... thats one awful BQM! - have you checked for known faults - on the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing reports on them post up all the Hub connection data as per.....
_______________________________________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle or top/right of the first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

[lotharmat]

Looks like a c64 game!! - I'd be expecting to shoot aliens in that 'cave'

[Squiffysniper]

yeah i double checked and just rang the number there doesn't appear to be any faults in the area :(.

there isn't much in the network log as i logged in when i pinhole reset, whoops.

hope that's everything you need.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	267000000	275000000	283000000	291000000	299000000	307000000	315000000	323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	17	18	19	20	21	22	23	24
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	-4.26	-4.09	-4.01	-4.11	-4.14	-3.94	-3.87	-4.00
RxMER (dB)	36.84	37.09	36.84	36.84	37.64	37.09	37.09	36.84
Pre RS Errors	1021	975	376	375	280	296	279	297
Post RS Errors	297	303	286	308	280	295	279	296

Upstream  US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	4	1	2	3
Frequency (Hz)	39400000	60300000	53700000	46200000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	49.75	50.75	50.25	49.75
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	5	0	0	0
T4 Timeouts	0	0	0	0

Network Log

First Time	Last Time	Priority	Error Number	Description
07/09/2021 21:05:17 GMT	07/09/2021 21:05:17 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
07/09/2021 18:33:01 GMT	07/09/2021 18:33:01 GMT	Error (4)	68010302	DHCP WAN IP
07/09/2021 18:31:58 GMT	07/09/2021 18:31:58 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
07/09/2021 18:29:09 GMT	07/09/2021 18:29:09 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:35:40 GMT	07/09/2021 15:35:40 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:15:51 GMT	07/09/2021 15:15:51 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:15:21 GMT	07/09/2021 15:15:21 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:01:52 GMT	07/09/2021 15:01:52 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:01:46 GMT	07/09/2021 15:01:46 GMT	Warning (5)	90000200	CSFR Detect - Expired Content Submitted ; LAN Interface
07/09/2021 15:01:37 GMT	07/09/2021 15:01:37 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:01:24 GMT	07/09/2021 15:01:24 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 15:01:13 GMT	07/09/2021 15:01:13 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 14:56:41 GMT	07/09/2021 14:56:41 GMT	Warning (5)	66050310	Auth Success - Web login successful.
07/09/2021 14:56:35 GMT	07/09/2021 14:56:35 GMT	Warning (5)	66050300	Auth Fail - Web login failed.
07/09/2021 14:49:06 GMT	07/09/2021 14:49:06 GMT	Error (4)	68010302	DHCP WAN IP

 

[jbrennand]

Ahhhh... a good old SH2 (I still use one).

Are you using your own router or wireless equipment? Also have you got any other equipment connected to the Hub on ethernet cables e.g., switches, WAP's NAS, HD's, etc??

[Squiffysniper]

Hey, we just use the SH2 no other routers.

In the back of the hub we have 2 Xbox consoles and 2 Wifi powerline adapters (not sure of the real name for those) as Wifi upstairs in 2 of the rooms is really bad to non existent.

Thanks 

Lewis

[jbrennand]

Disconnect all other ethernet connections and restart the Hub - watch the BQM for an hour or so. If its all cleared up, plug the devices in one by one for an hour until you uncover which one is causing the issue to reappear (if any).

Once we knoew that we can suggest what to doe

[Squiffysniper]

ok ill give that a go, ill get back to you tomorrow with my findings thanks for the help so far. 🙂

Lewis

[Squiffysniper]

Hey,

I disconnected the ethernet cables as suggested from 8.20pm - 10.20pm last night but there still appears to be some packet loss but not as severe (i also wasn't using it as much in that time) should i still continue with putting the cables in 1 by 1? 

Thanks 

Lewis

 

[jbrennand]

No that's no better at all. Can you get a new Cat6 ethernet cable to connect the Hub to your router in case that has a fault bad connection - use a different port on the Hub

Also, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends, frayed wiring, etc. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes.

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