on 21-07-2021 23:32
Hi all!
New to the VM Community forums - please be gentle 🙂
I've currently got the Gig1 Fibre package, but recently have noticed what I suspected was increased levels of packet loss. The main giveaway was rising levels of lag & rubber banding whilst online gaming.
In order to check this I setup a BQM via thinkbroadband - and here are a selection of graphs from the last 2 weeks...
Does this look normal? I know you will always get the occasional loss, but this seems more than that, and happening fairly regularly.
Any help appreciated.
Many thanks!
on 22-07-2021 06:55
on 22-07-2021 10:26
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 22-07-2021 10:27
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 0.200001 | 38.983261 | QAM256 | 1 |
2 | 147000000 | 0.299999 | 38.605377 | QAM256 | 2 |
3 | 155000000 | 0.299999 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 0.299999 | 38.605377 | QAM256 | 4 |
5 | 171000000 | 0.099998 | 38.605377 | QAM256 | 5 |
6 | 179000000 | 0.099998 | 38.605377 | QAM256 | 6 |
7 | 187000000 | 0.099998 | 38.605377 | QAM256 | 7 |
8 | 195000000 | 0.000000 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 0.099998 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 0.099998 | 38.605377 | QAM256 | 10 |
11 | 219000000 | -0.099998 | 38.605377 | QAM256 | 11 |
12 | 227000000 | -0.099998 | 38.605377 | QAM256 | 12 |
13 | 235000000 | 0.000000 | 38.605377 | QAM256 | 13 |
14 | 243000000 | -0.200001 | 38.605377 | QAM256 | 14 |
15 | 251000000 | -0.400002 | 37.636276 | QAM256 | 15 |
16 | 259000000 | -0.400002 | 37.636276 | QAM256 | 16 |
17 | 267000000 | -0.799999 | 37.636276 | QAM256 | 17 |
18 | 275000000 | -1.000000 | 37.636276 | QAM256 | 18 |
19 | 283000000 | -1.099998 | 38.605377 | QAM256 | 19 |
20 | 291000000 | -1.200001 | 37.636276 | QAM256 | 20 |
21 | 299000000 | -1.000000 | 37.636276 | QAM256 | 21 |
22 | 307000000 | -0.700001 | 37.355988 | QAM256 | 22 |
23 | 315000000 | -0.700001 | 37.636276 | QAM256 | 23 |
24 | 323000000 | -1.299999 | 37.636276 | QAM256 | 24 |
25 | 331000000 | -1.400002 | 37.636276 | QAM256 | 25 |
26 | 339000000 | -1.000000 | 38.605377 | QAM256 | 26 |
27 | 347000000 | -1.200001 | 37.355988 | QAM256 | 27 |
28 | 355000000 | -1.400002 | 38.605377 | QAM256 | 28 |
29 | 363000000 | -1.099998 | 37.636276 | QAM256 | 29 |
30 | 371000000 | -1.200001 | 37.636276 | QAM256 | 30 |
31 | 379000000 | -1.700001 | 37.636276 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 37.636276 | 0 | 0 |
16 | Locked | 37.636276 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 37.636276 | 0 | 0 |
22 | Locked | 37.355988 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
25 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM1024 | 424 |
159 | Locked | 40 | 0.0 | 46579852 | 0 |
on 22-07-2021 10:28
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 32.020599 | 5120 KSym/sec | 64QAM | 12 |
2 | 46200000 | 32.520599 | 5120 KSym/sec | 64QAM | 11 |
3 | 53700000 | 32.520599 | 5120 KSym/sec | 64QAM | 10 |
4 | 60300000 | 32.520599 | 5120 KSym/sec | 64QAM | 9 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 2 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 22-07-2021 10:29
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | oA,.iyewrkldJKDHSUBsgvca69834 |
Primary Downstream Service Flow
SFID | 14977 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 4498 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 22-07-2021 10:29
Network Log
Time Priority Description
Fri Jun 11 15:22:00 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Jun 11 17:42:08 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Jun 13 20:46:05 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Jun 13 20:46:05 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 02:29:03 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jun 16 18:04:18 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jun 16 18:04:18 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jun 17 07:17:20 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 22-07-2021 10:33
22-07-2021 10:47 - edited 22-07-2021 10:50
Many thanks for your feedback 👍
Will someone from VM pick up on this thread?
on 22-07-2021 10:53